Assistant Front Office Manager
il y a 2 semaines
**Job Number** 23013072
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- EU Citizenship required or in possession of valid working permit
- English, French and any other language is a plus
- Opera knowledge is a must
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell S
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique VENDOM COMPANY Temps plein**VENDÔM - Nouvelle opportunité - Front Office Manager (H/F) - Hôtel 5* - Bruxelles**Vendôm vous propose une opportunité exceptionnelle en tant que **Front Office Manager (H/F)** pour un **hôtel 5* à Bruxelles.****Profil recherché et condition de poste**:- Expérience préalable en tant qu'Assistant Front Office Manager confirmé ou Front Office...
-
Assistant Front Office Manager
il y a 3 semaines
Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein**Job Number** 23217737 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Assistant Front Office Manager
il y a 2 semaines
Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein**Job Number** 23091361 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Assistant Front Office Manager
il y a 6 jours
Ixelles, Région de Bruxelles, Belgique Marriott International, Inc Temps pleinJob Number Job Category Rooms & Guest Services OperationsLocation Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift...
-
Front Office Manager
il y a 18 heures
Bruxelles Ixelles, Belgique Thon Hotel Bristol Stephanie Temps plein**About Thon Hotels** - **Passionately committed**. We daily strive to create special moments for our guests. - **Professional hospitality**. We aim to see, hear, and relate to all our guests. - **The power to please**. We are keen to make a personal effort to ensure every stay is the best stay! - **Innovative**. We constantly improve and invest in our...
-
Front Office Shift Leader
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Thon Hotels brussels City Centre Temps pleinOur perfect match Experience in Front Office department. You have previous experience in Front Office in a similar position. Customer oriented. Making people happy is your priority. You adapt to the changing needs of our guests. Communication. You love being in contact with both guests and colleagues in English and French, Dutch and every other language is...
-
Assistant Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique The Dominican Temps pleinObjectives and tasks: Supporting Management ofFront Desk Team:_ Supervises and manages employees. Managing all daytoday operations. Understanding employee positions well enough to perform duties in employees' absence Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel Ensures employee...
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Bright Plus Temps plein**Description**:Vous êtes à la recherche d'une nouvelle fonction motivante, enrichissante dans la région de Robertville ? Vous ne manquez pas d'ambition et aimez vous investir dans votre travail pour diriger une équipe chaleureuse ? Vous êtes flexible et intéressé.e à travailler dans l'hotelerie avec un cadre de travail de haut standing ? Vous avez...
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Cardo Brussels Hotel Temps pleinTakenOverall Job PurposeFront Office Manager will administer front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and...
-
Front Desk Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique OPO Hotel Temps pleinDoing what it takes to meet guests expectations is your moto... You have previous Front Desk experience as Shift leader / Assistant Front Office Manager in a 4 or 5 star property. An excellent knowledge of English and Dutch and/or French language is a must. Another language is always a plus. You possess excellent grooming standards, excellent communication...
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Pillows City Hotel Brussels Centre Temps plein**Front Office Manager voor **Pillows City Hotel Brussels**- Onderdeel van het luxueuze Pillows Hotels- Je vervult de wensen van de gast en overtreft hun verwachtingen- Je hebt soortgelijke werkervaring in high-end hotels- Je hebt kennis van Brussels- 38 uur beschikbaar**Over de vacature**Het is de winter van 2017. Het eerste Pillows Hotels opent aan het...
-
Assistant Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique The Dominican Temps pleinObjectives and tasksSupporting Management of Front Desk Team:Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel Ensures employee...
-
Office Assistant FR/EN
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Page Personnel Temps pleinJoin us as an Office Assistant with a variety of tasks:Greet guests and manage incoming deliveries, phone calls, and general inboxes.Maintain cleanliness and readiness of meeting rooms.Supervise office upkeep, coordinate repairs, and address ticketing requests.Assist in planning client and internal meetings/events.Handle travel arrangements, reservations,...
-
Assistant Front Office Manager Nh Collection
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique NH Hotel Group Temps pleinYou are the driving force behind the Front Office Team. You are a real team player, an example in the field of guest contact, and you know all the ins and outs of the administration of the Front Office. "Feel the Extraordinary" is not only what our guests experience thanks to you, but also your team members experience this NH Collection feeling as well. You...
-
Assistant Front Office Manager Nh Brussels
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique NH Hotel Group Temps pleinJe bent de drijvende kracht achter het Front Office Team. Je bent een echte teamspeler, een voorbeeld op het gebied van gastencontact en je kent alle ins en outs van de administratie van de Front Office. Een uitstekend verblijf ervaren onze gasten niet alleen dankzij jou, maar ook je teamleden ervaren dit NH-gevoel. Je doet graag een extra stap voor je...
-
Assistant Front Office Manager Nh Collection
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique NH Hotel Group Temps pleinJe bent de drijvende kracht achter het Front Office Team. Je bent een echte teamspeler, een voorbeeld op het gebied van gastencontact en je kent alle ins en outs van de administratie van de Front Office. "Feel the Extraordinary" ervaren onze gasten niet alleen dankzij jou, maar ook je teamleden ervaren dit NH Collection gevoel. Je doet graag een extra stap...
-
Assistant(E) Front Office Manager Nh Brussels
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique NH Hotel Group Temps pleinVous êtes la force motrice de l'équipe du Front Office. Vous êtes un véritable joueur d'équipe, un exemple dans le domaine du contact avec les clients, et vous connaissez tous aspects de l'administration du Front Office. Un séjour excellent n'est pas seulement ce que nos clients vivent grâce à vous, mais les membres de votre équipe vivent également...
-
Assistant(E) Front Office Manager Nh Collection
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique NH Hotel Group Temps pleinVous êtes la force motrice de l'équipe du Front Office. Vous êtes un véritable joueur d'équipe, un exemple dans le domaine du contact avec les clients, et vous connaissez tous aspects de l'administration du Front Office. "Feel the Extraordinary" n'est pas seulement ce que nos clients vivent grâce à vous, mais les membres de votre équipe vivent...
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique AccorHotel Temps plein**Description de l'entreprise**Au coeur de Bruxelles, à deux pas de la Grand Place et à côté du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ...
-
Front Office Manager
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique Corinthia Grand Hotel Astoria Brussels Temps pleinIdéalement situé sur la rue Royale, à quelques minutes de la Grand-Place classée au patrimoine mondial de l'UNESCO, le Corinthia Grand Hotel Astoria est l'endroit idéal pour les voyageurs d'affaires et de loisirs qui souhaitent profiter au maximum de la vie urbaine animée.Construit en 1909 à la demande du roi Léopold II, ce bâtiment emblématique...
