Incident Manager
Il y a 7 mois
We zijn op zoek naar een incident manager. Bij problemen met één van onze services, wordt er een incident aangemaakt en onderzoeken wij dit zodat onze klanten snel een oplossing hebben. Deze incidenten kunnen voorkomen vanuit onze derde diensten die we aanbieden, deals en/of ook onze partners. We verwachten concreet van je:
- Het onderzoeken en tot op het bot uitspitten van incidenten van derde partijen of misgelopen deals/cashbacks. Hierbij zoek je zowel naar een quick fix voor de klant, maar breng je ook voorstellen om deze klantproblemen structureel te voorkomen.
- Klantensignalen op frequente wijze onderzoeken naar trends en zo voorstellen formuleren om onze services te verbeteren en gaandeweg de incidenten te verminderen
- Beheer en coördinatie van certificaten van onze derde partijen
- Opzetten en beheren van betaalmethodes van Deals in onze tools
- Je formuleert voorstellen om onze interne processen verder te optimaliseren en volgt deze kleine projectjes nauw op
- Je werkt gemiddeld 2 dagen per week in het hoofdkantoor in Leuven. Standaard werk je 50% van je tijd vanuit een hoofdkantoor (Leuven, Brussel, Antwerpen, Mechelen, Hasselt) en maximaal 50% van thuis uit. In deze rol werk je met permanentie (week om week): verplichte aanwezigheid van 08.30-17u
**Vereisten**:
- Je bent een doener en ‘getting things done’ is je motto. Je houdt er van om je handen uit de mouwen te steken, taken vast te pakken en snel tot een concreet resultaat te werken.
- Je beschikt over de nodige analytische en technische skills. We hebben ondertussen +/- 50 extra diensten en voor elk van deze bestaat er een specifiek proces om te volgen. Je kan dus om met een veelheid aan informatie en processen.
- Je vindt een mooi evenwicht tussen planmatig werken en voldoende flexibel zijn om je prioriteiten te verleggen wanneer nodig.
- Je werkt gestructureerd, nauwkeurig en respecteert deadlines. Je bent een doorzetter en werkt zelfstandig aan je opdrachten. Tegelijk vind je het belangrijk om deel uit te maken van een team. Je vindt bij hun ook steeds een klankbord of sparringpartners
- Je slaagt er in om technische materie op een heldere en duidelijke manier te communiceren naar een brede doelgroep: van IT techneuten, business en ook management.
- Qua talenkennis kan je je vlot uitdrukken in het Nederlands en het Engels (zowel schriftelijk als mondeling).
**Voordelen**:
Naast een aantrekkelijk salarispakket krijg je ook nog:
- Diverse opleidingen op maat van jouw interesse
- Een uitdaging in een bedrijf in volle groei
- Extralegale voordelen zoals een GSM abonnement, een internetvergoeding, hospitalisatie
- en groepsverzekering
- Een bedrijfswagen naar keuze
- Toffe team events
**Functiegegevens**:
Industrie
- IT Services
Plaats
- Leuven
Provincie/staat
- Vlaanderen
Land
- Belgium
Postcode
- 3000
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