Customer Service Operations Manager

Il y a 6 mois

Zaventem, Belgique IKEA Temps plein

Who you are

You are energised by reaching common goals and targets with a strong passion for people development. You get inspired by exceeding customer expectations, the IKEA values and you have an interest in technology in retail and distribution.

To be successful in this role you possess strong experience of working with planning resources according to business needs and a strong ability to manage and lead a team remotely and onsite. You are experienced in working with projects, deployments and changes, and hold the ability to communicate confidently and clearly towards different stakeholders. You are self-reliant and motivated with a proven ability to work as part of a team as well as independently, with a general fluency in English, oral and written.

You have knowledge in following areas:

- thorough knowledge of how to plan and coordinate operationally)in an efficient and cost-conscious way
- extensive knowledge of how to work and lead in change processes at organisational, team, and individual level
- knowledge and understanding of a broad range of IT Support issues and ITIL processes
- general knowledge of project management, co-ordination tools & techniques and the different needs people have in a change process

In addition to this, you have excellent communication skills that can help to build relationships and networks with people across the organisation and external contacts. You have the ability to prioritise and take decisions as well as follow up and communicate progress. You are able to focus on the big picture - what is best for IKEA as a whole, you have an eye for detail and you are able to identify which are significant and which are not.

**Your responsibilities**

As a Country Service Operations Manager you will manage Country Technology function (Technical Support) within Country Digital and secure that Digital and IT services are provided in an efficient and effective way across the country. You also will secure organisational deliverables according to established IKEA priorities by developing business through people. In addition you will be responsible for people development across all levels, including development of leadership capabilities.

You will:

- be responsible for all deliveries of technical support and services to all supported business units within a country following common ways of working
- create a climate of teamwork, collaboration and togetherness within technical support and across functions, both within the country and with Central Group Digital
- secure alignment with Central Group Digital regarding ways of working and global priorities
- secure efficiency within the function through simple and cost-efficient ways of working
- identify and action improvements opportunities in ways of working, share across countries when relevant
- follow up country-, team
- and individual performance through KPIs and monitoring following the standards defined by Central Group Digital
- responsible for large local procurements from local vendors and for regularly maintaining contact with local representatives for key global vendors
- identify and develop the many talents within the organisation to secure succession planning and the future of IKEA, including leadership development of team leaders
- be responsible for identifying technology related business needs and ensuring availability of resources and their competence to meet requirements
- contribute functional expertise to the country organisation with budget input, follow-ups and in developing strategy and action plans
- facilitate an effective dialogue between business organisations and the Country Digital team to ensure business needs are addressed in the right channel

In this role you will report to the Country Digital Manager, located in Zaventem.

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accident

  • Customer Service Operations Manager

    Il y a 3 mois

    Zaventem, Belgique Q-Park Belgium Temps plein

    **Onderneming**: - Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium!_ Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels kunnen onze klanten comfortabel en vlot...

  • Customer Operations Specialist

    Il y a 8 mois

    Zaventem, Belgique ABB Temps plein

    **Customer Operations Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Operations Manager

    Il y a 6 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:205633 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** Our business is about enabling users through technology. But first of all, it's about people. winningtogether peoplematter **Computacenter Belgium is Looking for an** **OPERATIONS...

  • Customer Service Medewerker

    Il y a 6 mois

    Zaventem, Belgique Q-Park Belgium Temps plein

    **Onderneming**: Q-Park zorgt al 25 jaar voor Quality in Parking. Inmiddels kunnen onze klanten comfortabel en vlot parkeren in 7 verschillende landen. En daarbij zijn onze medewerkers onmisbaar! In België werken onze 35 collega’s nauw samen vanuit ons hoofdkantoor in Zaventem. We zijn een kleinschalig team en hechten veel belang aan samenwerken. Met een...

  • Operations Manager 1

    Il y a 6 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:208867 | **Contract type**:Standard |** Business Unit**: Customer Success & Service Delivery **Life on the team** Are you looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customers? Ensuring that we achieve contracted levels of...

  • Sr. Mgr. Customs Services

    il y a 3 semaines

    Zaventem, Belgique Pfizer Temps plein

    ROLE SUMMARY Accountable for the global strategy, management, and performance of global customs services. Ensure the design, maintenance and implementation of standards and governance for our customs outsourced activities. He / She will collaborate and work with Global Procurement, Global Transportation Services and Global Trade Compliance to procure...

  • Logistics Operations Manager

    Il y a 6 mois

    Zaventem, Belgique Hologic Temps plein

    **Role: Logistics Operations Manager, EMEA** **Department: Logistics** **Location: Zaventem, Brussels** Here at Hologic, it is our purpose to enable healthier lives everywhere, everyday. We are driven by our passion to become to global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life. We are...

  • Logistics Operations Manager

    Il y a 6 mois

    Zaventem, Belgique Hologic Temps plein

    **Role: Logistics Operations Manager, EMEA** **Department: Logistics** **Location: Zaventem, Brussels** Here at Hologic, it is our purpose to enable healthier lives everywhere, everyday. We are driven by our passion to become to global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life. We are...

  • Customer Operations Specialist

    Il y a 7 mois

    Zaventem, Belgique Actief Interim Temps plein

    You are the point of contact for the customer - responding to requests, solving issues and ensuring a great customer experience. Managing the entire sales order process operations for EMEA region : handling the entire cycle including organizing transport and logístical aspects, liaising between different departments, service providers and providing on-time...

  • Logistics Operations Manager

    il y a 3 semaines

    Zaventem, Belgique IKEA Temps plein

    **Job ID**: 265109 **Date posted**: 02/12/2024 **Who you are** Being Logistics Operations Manager (we call this internally Fulfilment Operations Manager) you will lead the End-to-End daily running fulfilment unit (store) operations (including plan and manage operations and resources ; receive, put away and replenish ; pick, pack and ship ; manage...

  • Customer Operations Specialist

    Il y a 6 mois

    Zaventem, Belgique Actief Interim Temps plein

    You are the point of contact for the customer - responding to requests, solving issues and ensuring a great customer experience. Managing the entire sales order process operations for EMEA region : handling the entire cycle including organizing transport and logístical aspects, liaising between different departments, service providers and providing on-time...

  • Customer Operations Specialist

    Il y a 6 mois

    Zaventem, Belgique Actief Interim Temps plein

    You are the point of contact for the customer - responding to requests, solving issues and ensuring a great customer experience. Managing the entire sales order process operations for EMEA region : handling the entire cycle including organizing transport and logístical aspects, liaising between different departments, service providers and providing on-time...

  • Customer Operations Specialist

    Il y a 6 mois

    Zaventem, Belgique Synergie Temps plein

    **Wat zal je job inhouden?**: **Your main responsibilities**: - Managing the entire sales order process operations for EMEA region - handling the entire - cycle including organizing transport and logístical aspects, liaising between different - departments, service providers and providing on-time information to customer - Ensuring that all the movements...

  • Customer Services Team Leader

    il y a 1 semaine

    Zaventem, Belgique TUI Group Temps plein

    Zaventem, BEL Onsite Permanent Full Time fulltime 130942 As **Customer Services Team Leader**,you are responsible for the practical organisation of the Customer Services department at the Brussels Airport desk. You ensure the smooth operation of your team, with the aim of delivering optimal customer service. **ABOUT OUR OFFER**: - ** Personal benefits**:...

  • Customer operations specialist | Knowledge of logistics | Zaventem | ENG

    il y a 2 semaines

    Zaventem, Belgique Adecco Belgium Temps plein

    Job description We are looking for a customer operations specialist for a company in Zaventem. The company is specialized in the distribution of chemical products for industrial usage. You will interact directly with customers, sales managers, logistics operations, technical teams, etc. Your tasks: -You respond to requests, solve issues and ensure a great...

  • Senior Service Manager

    Il y a 6 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:203356 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** **Our business is about enabling users through technology. But first of all, it's about people.** **#winningtogether** **#peoplematter** **Computacenter Belgium is looking for...

  • Customer operations specialist | Knowledge of logistics | Zaventem | ENG

    il y a 3 semaines

    Zaventem, Belgique Adecco Belgium Temps plein

    Job descriptionWe are looking for a customer operations specialist for a company in Zaventem. The company is specialized in the distribution of chemical products for industrial usage. You will interact directly with customers, sales managers, logistics operations, technical teams, etc.Your tasks:-You respond to requests, solve issues and ensure a great...

  • Customer operations specialist | Knowledge of logistics | Zaventem | ENG

    il y a 3 semaines

    Zaventem, Belgique Adecco Temps plein

    Job descriptionWe are looking for a customer operations specialist for a company in Zaventem. The company is specialized in the distribution of chemical products for industrial usage. You will interact directly with customers, sales managers, logistics operations, technical teams, etc.Your tasks:-You respond to requests, solve issues and ensure a great...

  • logistics operations manager

    il y a 4 jours

    Zaventem, Flanders, Belgique IKEA Belgium Temps plein

    OUR TEAM We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective...

  • Service Manager

    Il y a 6 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:205634 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** Our business is about enabling users through technology. But first of all, it's about people. winningtogether peoplematter **Computacenter is looking for a** **SERVICE...