Sales Operations Analyst

il y a 3 semaines

Zaventem, Belgique Bridgestone Temps plein

**Sales Operations Analyst**:
**POSITION SNAPSHOT**:

- JobReq ID: 48475- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Zaventem, BE**OUR COMPANY**:
Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

:
**Job purpose**:
Bridgestone Mobility Solutions (BMS) is the newly created business unit focused on delivering solutions to our customers beyond tyres. Within BMS, we create and deploy market leading integrated fleet management, tyre management and data solutions to different customer segments such as OEM’s, fleets, and individual vehicle owners. Thanks to the ability to offer a wide range of modular solutions in an integrated way, we can drive incremental value for our customers.

Within BMS, the Customer Success unit is responsible for account management, solutions bundling, trade marketing, operational excellence and customer care targeting B2C and B2B fleets under the umbrella of Fleetcare. To further support the successful growth of Fleetcare, we are looking to reinforce the Solution Implementation and Customer Operations team.

The successful execution of the Fleetcare strategy requires a lean, digital, and frictionless operating model that brings together different products, services, and teams to deliver an integrated solution to our fleets. The main mission of this new job role is to support the team in defining, implementing, and continuously improving the business processes and operational flows to ensure a maximum level of customer success.

**Main responsibilities**
- Develop the required business procedures and in-depth trainings related to operational processes and service standards throughout the organization
- Establish a support matrix with contact points for all business operations matters
- Coordinate and oversee the operational implementation of Integrated Fleetcare contracts with regional counterparts. Set up an Operations review platform to share best practices, guide the regions in their day-to-day operations, reduce operational business complexities
- Coordinate upstream the operational follow-up and troubleshooting with different stakeholders of all entities
- Further improve the SAP structure to capture new business needs & formulate business requirements related to new SAP developments (Ryoga)
- Analyze and review existing business flows, gaps and new requirements for more efficiency, automation and integration related to operational systems and processes from all different entities: Bridgestone core business, Webfleet, 3rd party service providers
- Coordinate and solve operational requests from Emerging Markets (MIA region)
- Gather and consolidate, in collaboration with the Supply Chain team, the forecast of different hardware components used in our integrated solutions and support the transition towards a single warehouse
- Ensure compliance from legal, tax and accounting perspective for the Go to Market of all new Bridgestone Mobility Solutions bundles.

**Profile**
- You benefit from a Business education (master level) with minimum 5 years of relevant experience in an international environment.
- You show initiative, determination, flexibility and bring the necessary visibility to your management on you

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