On-site Support Analyst
Il y a 5 mois
About the job
Danone is all about development We offer you the chance to work with great products and the latest technologies in an international environment and to learn from experts and experienced managers, but how much you will develop in this position depends on you Do you want be part of the IT revolution of a global FMCG leader?
The IT & Data User Workspace team is part of the global IT & Data team at Danone, with the purpose "We inspire & empower Danone through the world of tech and data". The IT User Workspace team plays a key role in supporting our colleagues in Danone to work more effectively and efficiently, by proving technical support in a proactive, positive and creative way with great cooperation with the business.
For our team in Brussels, we are looking for a new colleague **On-Site IT Support Analyst.**
**About the job**
- You analyze and troubleshoot customer problems and advise on appropriate action
- You ensure mínimal disruption or even no disruption at all to the business
- Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers)
- Ensure that knowledge and experience is well documented and shared with colleagues
- Adhere to roles and responsibilities as described by ITIL
- Constantly educate Business in the value constraints of IT
- Follow-up on IT projects where you keep our stakeholders informed and adhere to agreed time and budget
- Follow-up on the lifecycle management of hardware such as laptops and desktops, printers, video conference systems and software license management.
About you
- You have at least 1-3 year's experience in a similar role as 2nd line support analyst
- Experience with Windows10, Office365, Outlook, iOS Devices, PowerShell, Azure, Active Directory, Group Policies
- Understand the basics of networking servers, different operating systems, laptop/desktop, network printers and mobile technology
- You have strong communication skills, allowing you to explain technical issues to non-technical people
- Able to write clear documentation such as business requirements, technical specifications and process flows
- Familiar with ITIL processes
- You are fluent in English with Dutch or French
- From Monday to Thursday you work from our office in Brussels (Docks), Friday we work at home
- Please note that work visa and relocation sponsorship is not available._
About us
**About us**
Working here you’ll need to enjoy a fast-pace and dynamic work environment, and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world, such as Evian, Nutricia, Activia and Nutrilon and we absolutely guarantee that you can just be yourself. Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. **One Planet One Health BY YOU.**
We are proud to be an equal employer. We are convinced our differences make the difference and that an inclusive working environment will drive our growth as a business, as teams and as individuals. We will therefore consider all applicants for employment* fostering an inclusive working culture that is accessible for all.
Did you know that as a B-Corp certified company, Danone Benelux meets the highest verified standards of social and environmental performance, transparency, and accountability?
**We Offer**
**Our core values** - Humanism, Openness, Proximity and Enthusiasm embody the way we aspire to behave in everything we do. If you are an energetic person who believes in these principles, then Danone is the right company for you Join our dynamic team and help us make our vision a reality by playing a key role in the performance of Danone and all its brands.
**What’s next?
-
On-site IT Support Senior Analyst
Il y a 5 mois
Brussels, Belgique bakermckenzieuk Temps plein**Role Purpose** Senior Analyst, On-site IT Support manages all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of on-site IT support functions. The Senior Analyst will also contribute to problem resolution by giving in-person, hands-on support to end users...
-
Analyst, On-site IT Support
Il y a 5 mois
Brussels, Belgique bakermckenzieuk Temps plein**Role purpose** To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem resolution will involve the use of...
-
Support Analyst
Il y a 5 mois
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Support Analyst
Il y a 5 mois
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
It support specialist
il y a 1 semaine
Brussels, Belgique Connectis CMC Belgium Temps pleinWe are seeking a skilled Technical Support Specialist to provide top-tier support services within our organization. In this role, you will handle both first and second-line support, focusing on incident management, problem analysis, and ensuring maximum first-call resolution. This position requires a blend of remote and on-site assistance, along with...
-
It support specialist
il y a 1 semaine
Brussels, Belgique Connectis CMC Belgium Temps pleinWe are seeking a skilled Technical Support Specialist to provide top-tier support services within our organization. In this role, you will handle both first and second-line support, focusing on incident management, problem analysis, and ensuring maximum first-call resolution. This position requires a blend of remote and on-site assistance, along with...
-
Network Analyst Support
Il y a 2 mois
Brussels, Belgique Enterpryze Consulting Ltd. Temps plein**Network Analyst Support - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Active Cisco Certified Network Professional (CCNP) on routing and switching - 2 years support experience with CISCO Routing and Switching - 1 year support...
-
IT Support Specialist
Il y a 5 mois
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
Onsite IT Support Senior Analyst
Il y a 5 mois
Brussels, Belgique Baker McKenzie Temps plein**Role Purpose** *** Senior Analyst, On-site IT Support manages all procedures related to the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking, and coordination of on-site IT support functions. The Senior Analyst will also contribute to problem resolution by giving in-person, hands-on support to end...
-
Business Support Analyst
Il y a 5 mois
Brussels, Belgique Axpo Temps pleinAdministration / Customer Support - Brussels **Workload: 100%** Axpo is an international leader in energy trading and marketing of solar and wind power, with a vision for sustainable future. If you want to contribute to shaping a climate friendly environment, then perhaps you are our next Business Support Analyst! **What you will do**: - Onboard new...
-
Solution Center Support Analyst
Il y a 5 mois
Brussels, Belgique Pauwels Consulting Temps pleinWe are currently looking for someone to strengthen our IT-support team in the Brussels region. Are you the experience solution center support analyst who doesn't shy away from an exciting new challenge? Then do read on! Because at Pauwels Consulting, we don’t just randomly mix and match our consultants with different projects, but actively pursue career...
-
Functional Analyst
Il y a 6 mois
Brussels, Belgique Sparagus Temps pleinJob Description: We're working on a project that digitizes existing safety procedures, is currently in full development. Simultaneously, it is already being extensively used in the field. This represents a significant change for end users, necessitating thorough guidance. Objectives: The consultant will be part of the new "Support Cell" and will be...
-
IT Support Specialist
il y a 3 semaines
Brussels, Belgique Connectis CMC Belgium Temps pleinWe are seeking a skilled Technical Support Specialist to provide top-tier support services within our organization. In this role, you will handle both first and second-line support, focusing on incident management, problem analysis, and ensuring maximum first-call resolution. This position requires a blend of remote and on-site assistance, along with...
-
IT Support
Il y a 5 mois
Brussels, Belgique AbAKUS IT Solutions Temps plein**Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...
-
Senior Business Analyst
Il y a 4 mois
Brussels, Belgique Penguin Formula Temps pleinCompany Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...
-
HR Analyst
il y a 1 mois
Brussels, Belgique Verisure Temps pleinWe are looking for a skilled HR Analyst to contribute to the management, integration, and development of HRIS systems. As an HR Analyst, you will perform key analytical tasks to support our HR operations. **Key Responsibilities for the HR Analyst**: - ** Reporting**: As an HR Analyst, you will assist in developing an HR dashboard and maintain Power BI...
-
Analyste
Il y a 5 mois
Brussels, Belgique Brainwave Optigrators Temps pleinThis is a PERM/DIRECT Hire job and HYBRID (A few days of working from Office) and location would be in around BRUSSELS - multiple projects. Looking to hire several BUISNESS ANALYSTS and FUNCTIONAL ANALYSTS. Applicants who can speak **DUTCH or FRENCH and ENGLISH ONLY.** Only applicants who currently live in BELGIUM and are eligible to work on FULLTIME/PERM...
-
Data Analyst
Il y a 5 mois
Brussels, Belgique AMA European Consulting Temps plein**Mission context** Axepta gains maturity at level of data management and BI reporting. An experienced Data (& Business) Analyst is needed in this context. - Her/his main focus will be to support business in the creation & documentation of various reporting (Payment transactions, Accounting, KYC, Logistics...). - The analyst will also have the opportunity...
-
Business Analyst SAP Time
Il y a 2 mois
Brussels, Belgique Equans Temps pleinBusiness Analyst TIME **Offer ID**: - 60920**Métier**: - Support Functions / Other**Contract type**: - Business Analyst TIME**Schedule**: - Full-Time**Country**: - Belgium**ET SI TES ANALYSES FAISAIENT LE LIEN ENTRE IT ET RH ?** Pour nos activités TIME sur notre site à Bruxelles, nous recherchons un.e **Business Analyst Time (SAP)**. **VOTRE JOB...
-
Functional Analyst
Il y a 5 mois
Brussels, Belgique Talan Temps pleinCompany Description Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€. We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: - CONSULTING in management and innovation :...