On-site Support Analyst

il y a 2 semaines


Brussels, Belgique Danone Temps plein

About the job
Danone is all about development We offer you the chance to work with great products and the latest technologies in an international environment and to learn from experts and experienced managers, but how much you will develop in this position depends on you Do you want be part of the IT revolution of a global FMCG leader?

The IT & Data User Workspace team is part of the global IT & Data team at Danone, with the purpose "We inspire & empower Danone through the world of tech and data". The IT User Workspace team plays a key role in supporting our colleagues in Danone to work more effectively and efficiently, by proving technical support in a proactive, positive and creative way with great cooperation with the business.

For our team in Brussels, we are looking for a new colleague **On-Site IT Support Analyst.**

**About the job**
- You analyze and troubleshoot customer problems and advise on appropriate action
- You ensure mínimal disruption or even no disruption at all to the business
- Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers)
- Ensure that knowledge and experience is well documented and shared with colleagues
- Adhere to roles and responsibilities as described by ITIL
- Constantly educate Business in the value constraints of IT
- Follow-up on IT projects where you keep our stakeholders informed and adhere to agreed time and budget
- Follow-up on the lifecycle management of hardware such as laptops and desktops, printers, video conference systems and software license management.

About you
- You have at least 1-3 year's experience in a similar role as 2nd line support analyst
- Experience with Windows10, Office365, Outlook, iOS Devices, PowerShell, Azure, Active Directory, Group Policies
- Understand the basics of networking servers, different operating systems, laptop/desktop, network printers and mobile technology
- You have strong communication skills, allowing you to explain technical issues to non-technical people
- Able to write clear documentation such as business requirements, technical specifications and process flows
- Familiar with ITIL processes
- You are fluent in English with Dutch or French
- From Monday to Thursday you work from our office in Brussels (Docks), Friday we work at home
- Please note that work visa and relocation sponsorship is not available._

About us
**About us**

Working here you’ll need to enjoy a fast-pace and dynamic work environment, and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world, such as Evian, Nutricia, Activia and Nutrilon and we absolutely guarantee that you can just be yourself. Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. **One Planet One Health BY YOU.**

We are proud to be an equal employer. We are convinced our differences make the difference and that an inclusive working environment will drive our growth as a business, as teams and as individuals. We will therefore consider all applicants for employment* fostering an inclusive working culture that is accessible for all.

Did you know that as a B-Corp certified company, Danone Benelux meets the highest verified standards of social and environmental performance, transparency, and accountability?

**We Offer**

**Our core values** - Humanism, Openness, Proximity and Enthusiasm embody the way we aspire to behave in everything we do. If you are an energetic person who believes in these principles, then Danone is the right company for you Join our dynamic team and help us make our vision a reality by playing a key role in the performance of Danone and all its brands.

**What’s next?


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