Project and Service Management
il y a 3 semaines
**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C002296 / Mons
**Skills, knowledge, experience required**:
- A Bachelor's degree at a nationally recognised / certified University in a related discipline;
- Proven experience of at least 5 years in:
- Project Management;
- Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement;
- A recognised and valid:
- Project Management certification, such as PRINCE 2 or similar, at practitioner level;
- Service Management certification, such as ITIL or ISO/IEC 20000, at practitioner level;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge and experience in:
- Project Management tools;
- IT Service Management tools;
- Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion;
- Knowledge of configuration management concepts, system life cycle management and quality management;
- Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.
**Desirable**:
- Experience in developing and managing KPI's and metrics;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
**Duties/role**:
- Facilitating and enabling the integration of new and/or modernized capabilities within the ESOC;
- Assuring the ESOC requirements and acceptance criteria are taken into account and addressed in any project impacting the ESOC operations;
- Analysing and validate the relevant Service Delivery Packages (SDP) concerning the ESOC and in particular the associated processes, tools, documentation and training materials;
- Planning, implementing and managing assigned projects (i.e. ISO/IEC 20000 ESOC certification, NDEC facility integration and relocation, etc.) in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
- Executing the necessary Quality Assurance functions essential to the successful delivery of capabilities and services as well as their integration within the ESOC;
- Delivering projects within defined Time, Cost and Quality tolerances;
- Participating in other project management related activities;
- Undertaking relevant technical support activities;
- Providing Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System;
- Creating, coordinating and publishing relevant documentation ensuring its integration / reference with the existing documents, as required;
- Supporting and leading the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages;
- Assisting in all the day-to-day activities associated with the ESOC service management tasks and initiatives;
- Contributing to the ESOC effort to automate and improve the IT Service Management toolsets;
- Assisting in the analysis and administration of ESOC SLM / CRM related key performance indicators and recommend / draft Service Improvement Plan initiatives to address possible shortfalls.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
**kapitał zakładowy wynosi**: 71 650,00 złotych wpłacony w całości, TEL
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