Associate Specialist, Technical Support

Il y a 6 mois


Machelen, Belgique Abbott Laboratories Temps plein

Abbott is recruiting an Associate Specialist, Technical Support to be based in our Distribution Center in Machelen, Belgium.

**ROLES & RESPONSIBILITIES**
- Resolves escalated customer issues where known or typical solutions cannot resolve problem.
- Escalates complex cases to Tier 2 Technical Support or to his/her direct manager.
- Documents, updates, and completes all calls in the appropriate call support system.
- Sends repair / replacement parts to customers and creates field service work orders when appropriate
- Provides input for technical bulletins, procedures, work instructions, and best practices for technical support of Abbott capital equipment products.
- Ensures human capital utilization is balanced in the most cost-effective manner in accordance with established budgets, policies, procedures, and quality standards.
- Represents Technical Services in areas related to the quality system at product division levels in complaint handling, failure investigation, trend analysis, and tracking of quality actions in compliance with plans
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

**EDUCATION & COMPETENCIES**
- Bachelor's Degree in technical field or equivalent experience.
- Ability to support customers in local language. French and English are a requirement.
- Strong computer knowledge (MS Word, Excel, Outlook, ).
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes, and meets deadlines in timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Customer support experience in a medical environment preferred.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to be flexible and respond to situations at short notice
- Previous experience with the company’s capital equipment material is preferred.
- Experience developing, implementing, capital service processes is a plus.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to travel approximately 10%, including internationally for training purposes.



  • Machelen, Belgique Abbott Laboratories Temps plein

    **DO WORK THAT MATTERS.** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...


  • Machelen, Belgique DSV Temps plein

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80712 Time Type: Full Time **Business Support Coordinator (Cargowise Specialist)** Move forward as Business Support Coordinator at DSV in...


  • Machelen, Belgique Boston Scientific Temps plein

    Additional Locations: Belgium-DiegemDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to...

  • Management Support Specialist

    il y a 3 semaines


    Machelen, Belgique SAP Temps plein

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • 1830 Machelen, Belgique Robert Half Temps plein

    Robert Half is currently looking for a German speaking Customer Support and Office Management Specialist (m/v/x) for a firm in Diegem. The firm is active in high-end home automation. The position is full-time, with a prospect of a permanent contract. The location is easily accessible by train and bus, and there is ample parking available. You will be working...


  • Machelen, Belgique Abbott Laboratories Temps plein

    For our European Distribution Center in Machelen, we are actively looking for a Business Process Support Specialist. The purpose of the job is to ensure maintenance and continuous improvement of the business systems and processes aligned with divisional business requirements and corporate ERP strategies. Management and maintenance of the master data is...


  • 1830 Machelen, Belgique Robert Half Temps plein

    Robert Half is currently looking for a German speaking Customer Support and Office Management Specialist (m/v/x) for a firm in Diegem. The firm is active in high-end home automation. The position is full-time, with a prospect of a permanent contract. The location is easily accessible by train and bus, and there is ample parking available. You will be working...

  • IT Support

    Il y a 7 mois


    Machelen, Belgique Viavera Recruitment Temps plein

    **Exciting Opportunity for IT Support in a Leading International Medical Company!** Are you ready to be at the forefront of groundbreaking medical technology? We’re on the lookout for a talented **IT Support** professional to elevate our technological capabilities. **De functie**: **Role Overview**: As an integral part of our team, you’ll be the...


  • Machelen, Belgique Arrow Electronics, Inc. Temps plein

    **Position**: Product Specialist Specialist - Red Hat **Arrow's Enterprise Computing Solutions (ECS)** business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...


  • Machelen, Belgique Capgemini Temps plein

    Our offer Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Altran - acquired by Capgemini in 2020 - and Capgemini’s digital manufacturing expertise. With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini...

  • Business Support Officer

    Il y a 6 mois


    Machelen, Belgique Menarini Benelux Temps plein

    Menarini is recruiting a (M/F) BUSINESS SUPPORT OFFICER (Full-time) for its Pharma department located in 1831 Diegem (Machelen). Our business is developed by a team of medical representatives who visit physicians. They use a reporting and monitoring system (CRM tool). You will be responsible for the smooth running and support of this tool. As part of your...

  • Product Specialist

    il y a 1 mois


    Machelen, Belgique ABB Temps plein

    **Product Specialist - Medium Voltage**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Product Sales Specialist

    Il y a 6 mois


    Machelen, Belgique Arrow Electronics, Inc. Temps plein

    **Position**: Product Sales Specialist - Cybersecurity **Arrow's Enterprise Computing Solutions (ECS)** business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...

  • Inhouse Cra

    il y a 3 jours


    Machelen, Belgique Oxford Global Resources Temps plein

    For one of our clients, a medical device company based in Machelen, we are looking for an enthusiastic Inhouse CRA to come on board and join the team to cover sites located in Flanders and in the Netherlands. This position is open for bilingual candidates Dutch and English, with a first experience in clinical research. This opportunity is hybrid working :...

  • Technical Support Worker

    Il y a 6 mois


    Machelen, Belgique Actief Interim Temps plein

    We are looking for a person to work in the service centre of Machelen for 1 month during the following period: 17th of August until the 15th of September.Main responsibilities (to perform for all the units in stock) are: - Strictly follow predetermined procedures - Operating with knifes or other tools to open medical packages - Resealing the previously...

  • Servicenow Architect

    Il y a 6 mois


    Machelen, Belgique Devoteam Belgium Temps plein

    Company Description Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes...

  • Servicenow Architect

    Il y a 6 mois


    Machelen, Belgique Devoteam Temps plein

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for...

  • Servicenow Architect

    Il y a 6 mois


    Machelen, Belgique Devoteam Belgium Temps plein

    Company Description Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes...

  • Servicenow Architect

    Il y a 4 mois


    Machelen, Belgique Devoteam Belgium Temps plein

    **Company Description** Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes...

  • Servicenow Architect

    Il y a 6 mois


    Machelen, Belgique Devoteam Temps plein

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for...