Manager Service
il y a 2 semaines
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next._
- The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more._
As **Service Manager at ASM**. You will lead and manage the service organization responsible for UK, Ireland, Belgium and Scandinavia countries. Driving and managing your team on a daily basis, you will engage with and provide service to our customers, driving the philosophy of safety, quality, output and cost while building a culture of “we care, we innovate, we deliver”. If you are a people-centric manager who also likes to work hands-on with some of the most advanced semiconductor equipment in the world, we would like to speak with you
**A closer look at the responsibilities**:
- Manage both the installation and installation progress of new equipment sold to a wide range of customers within your territory
- Ensure solid engagement with customers regarding routine sustaining/warranty support, scheduling of installations and upgrades; as well as the training certification of onsite personnel and adhering to contractual obligations
- Drive successful interaction between multiple internal product divisions and their support organizations, for successful support of our customers
- Manage and empower your local team of Field Service Engineers - provide them with coaching so they can deliver outstanding service and support to our local customers
- Ensure your team works in a planned, organized and efficient manner in line with departmental processes & procedures. Distribute new business within the team according to workload
- Take charge of escalations and after-sales support for ASM installations in your territory (warranty, contract and ad-hoc support)
- Establish regular customer delight meetings and ensure customer concerns are addressed
- Manage the activities of team members to ensure performance targets are met for installation, qualification and sustaining maintenance activities.
- Take responsibility for the financial performance of a specific site, which includes expense control, revenue generation, and asset management
- Proactively collaborate with other regional service managers to share best practices in site management and service delivery
- Participate in activities designed to aid product & service development
**We could be a great match for each other if**:
- You have a Bachelor or Master’s degree in a technical discipline with additional management training.
- You bring 10+ years of Field Service Management preferably experience in the semiconductor capital equipment industry
- You are a people focused leader who gets energy from coaching, empowering and developing a great team
- You are willing to work hands on in a field service capacity - traveling sometimes on short notice to customer sites and fabs in France/Italy
- You have experience in forecasting, budgeting and managing a P/L
- You have excellent communication skills in English
- You have excellent problem solving and data analysis skills
- You’re able to learn fast and drive the organization
- At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society._
- _
-
Junior Service Delivery Manager
il y a 1 semaine
Leuven, Belgique IMEC Inc. Temps pleinJunior Service Delivery Manager - Microsoft- Computer and IT - Leuven | More than two weeks ago- Imec is looking for an ICT Service Owner to own and manage all ICT Services in different functional domains but with a strong focus on our Microsoft O365 & Power Platforms- What you will doResponsibilities include: - Ensure all incidents and service requests are...
-
IT Service Delivery Manager
il y a 4 semaines
Leuven, Belgique Jos HR Services Temps pleinSamen met je collega Service Manager zorg je voor een correcte uitvoering van de service contracten in een 24/7 internationale omgeving. - Je ondersteunt in het maandelijks service overleg met klanten. - Je ondersteunt de Service Desk engineers en technicians in België, US en Australië mbt opvolging incidenten, opvolging interventies en algemene...
-
Service Planner
il y a 4 semaines
Leuven, Belgique Tomra Temps pleinCompany Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high-quality output have been our strengths for more than 30...
-
Service Delivery Supervisor
il y a 3 semaines
Leuven, Belgique Istorm Temps pleinFunctieomschrijvingThe European Service Delivery Supervisor is responsible for providing hands on support and leadership in the delivery of ongoing daily technical services to the European based businesses. In this role you will lead a team of information technology support technicians in providing Level 2 desktop support to users following established...
-
Operations Manager
il y a 1 semaine
Leuven, Flandre, Belgique KLA Temps pleinCompany Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Operations Manager
il y a 2 semaines
Leuven, Belgique KLA Temps pleinCompany Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...
-
Operations Manager
il y a 4 semaines
Leuven, Belgique 2200 ICOS Vision Systems NV Temps pleinDescription The Operations Manager provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Leads all aspects of service and customer support operations. Analyzes operational processes, escalation procedures and performs training needs assessments for finding opportunities for...
-
Customer Service Specialist
il y a 3 semaines
Leuven, Belgique Page Personnel Temps pleinThe main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.Collaborate with...
-
Quality Manager
il y a 4 semaines
Leuven, Belgique AECOM Temps pleinCompany Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Facilitair Manager
il y a 4 semaines
Leuven, Belgique Apleona Facility Management Temps plein_Je bent, samen met je twee collega’s, hét aanspreekpunt op de klantlocaties voor alle facilitaire diensten. Je coördineert, rapporteert, begeleidt en stuurt aan. Van het technisch onderhoud aan gebouwgebonden installaties tot en met de uitvoer en kwaliteit van de soft services. Jouw tijd en aandacht verdeel je daarbij tussen de verschillende locaties in...
-
Service Technieker
il y a 3 semaines
Leuven, Belgique LGA Engineering Temps pleinBen jij een echte handige Harry en ben je op zoek naar een afwisselende technische job? Lees dan zeker verder. Voor een internationale onderneming zijn we op zoek naar een service technieker met goede kennis van elektromechanica. Als service technieker ga je langs bij de klanten om onderhoud, herstellingen en installaties uit te voeren. Onze klant, gelegen...
-
Customer Service Coordinator
il y a 4 semaines
Leuven, Belgique Page Personnel Temps pleinAdded 16/06/2023 - Medical Sector - Experienced Customer Service, DACH market **About Our Client**: My client is spezialed in the development, production and sales of Medical Products all over the world. - Coordinate and manage customer orders, ensuring accurate and timely processing, tracking, and delivery. - Collaborate with internal teams to resolve...
-
Contractor manager
il y a 4 semaines
Leuven, Belgique Impact us today Temps pleinWe are a scale-up part of the KBC ecosystem and focused on accelerating the energy transition helping companies, cooperatives and cities empower their clients, members and citizen to reduce their energy footprint while increasing their comfort at home and the value of their house. We have developed a unique solution that combines data-driven technology with...
-
Planning Van Techniekers
il y a 1 semaine
Leuven, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een voltijdse Medewerker Service Desk (M/V/X) voor een klant actief in de technische sector. Het bedrijf is gelegen in de regio Heverlee. Het gaat om een uitzendopdracht met zicht op vast contract. Robert Half is momenteel op zoek naar een voltijdse Medewerker Service Desk (M/V/X) voor een klant actief in de technische...
-
Project Manager
il y a 4 semaines
Leuven, Belgique AECOM Temps pleinCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Key Account Manager
il y a 5 jours
Leuven, Belgique Actief Interim Leuven Temps pleinFunctieomschrijving Je hebt reeds ervaring met account management en procesmatig werken? En je beschikt over technische basiskennis? Dan is dit misschien wel de juiste uitdaging voor jou!Onze klant : een internationale speler en topproducent van tools en oplossingen voor de logistieke sector.Je taken:Als Key Account Manager Service ben je binnen de...
-
Econocom - First Line Service Desk Engineer
il y a 2 semaines
Leuven, Belgique Econocom Temps pleinJouw takenEerstelijnsondersteuning per telefoon, mail of op afstand van IT- en applicatiegerelateerde oproepen en incidenten (Windows 7-10 ; Outlook) in het Nederlands en FransRegistratie van alle calls en incidenten in de Service Management Tool Omnitracker.Garanderen van een 80% oplossingsgraad van incidenten of escalatie van het incident naar andere...
-
Fleet Sales Manager
il y a 4 jours
Leuven, Belgique D'Ieteren Temps pleinVolkswagen D’Ieteren Finance (VDFin) is the undisputed market leader in the field of financial products and services for vehicles of the D’Ieteren group in Belgium: 37 years of experience, over 128.000 vehicles in fleet and a perfect synergy with the dealers of well-known brands like Volkswagen, Audi, Seat, Skoda, Porsche, Yamaha and MAN. Our goal is to...
-
Shop Manager
il y a 4 semaines
Leuven, Belgique Trixxo Temps plein**Functieomschrijving**: Voor Veritas Leuven zijn wij op zoek naar een enthousiaste Shopmanager! Dat Veritas elk jaar meer dan 7 miljoen klanten inspireert met modieuze accessoires en creatieve DIY-ideeën hoeven we eigenlijk niet meer te vertellen. **Zoek jij een nieuwe uitdaging? Wij bieden er een om u tegen te zeggen want als shop manager bij Veritas...
-
Field Service Engineer
il y a 2 semaines
Leuven, Belgique Humanisto bv Temps pleinVoor onze klant, een vooraanstaand bedrijf gespecialiseerd in automatische doseerinstallaties, zoeken we een gedreven Field Service Engineer. Als deel van een succesvol en stabiel bedrijf, krijg je de kans om bij te dragen aan hoogstaande technische oplossingen binnen de sector.Als Field Service Technieker ben je verantwoordelijk voor het volgende...
