Operations Agent
il y a 3 semaines
**WE ARE SHELL RECHARGE**
We are Europe's largest charging partner for electric vehicles. It is our mission to enable everyone to drive as many kilometers as possible on clean energy. We do this by offering large-scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging simple, accessible and smart, with the best expertise, highest quality & service. Our award-winning services include charge points and a mobile app and charge card, providing access to 250,000 charge points in more than 35 countries - the largest charging network in Europe.
**WHAT YOU WILL BE RESPONSIBLE FOR**
As part of the delivery team, an Operations Agent is responsible for providing installation support to our partners. You contribute to the tight planning of installations and help solve problems that our engineers face on a daily basis. If necessary, you are also responsible for communicating with customers. The Operations Agent reports to our Delivery Manager and works together with our Sales team and the other Operations team members. As an Operations Agent, your working day is successful when all planned installations for that day have been delivered as promised and all customers are happy and satisfied with their charging solution.
**THIS IS HOW YOU WILL CONTRIBUTE**
- Providing (remote) support to Shell Recharge installation and sales partners during the installation of the charge point
- Daily monitoring and reporting of the performance of the Shell Recharge installation partners in the Netherlands;
- Daily monitoring of common technical problems and discussing structural solutions with our central hardware team;
- Being in direct contact with customers about installations
- You are excited to take on-the-job training to generate more knowledge and skills for working with our products.
- You are constantly aware of safety and security aspects while working with our products, because working in this environment means meeting high safety standards.
**THIS IS WHO YOU ARE**
- You have a technical/engineering/electrical background
- You are highly motivated to deliver a top customer experience while improving our day-to-day operations
- You are critical of your own work and that of others. We work with departmental KPIs, which requires an accurate and result-oriented attitude.
- You value working safely in an environment that sets high standards.
- You are able to communicate effectively with technicians in the field and with colleagues in the office;
- You are enthusiastic, proactive and can work independently;
- Fluency in English and Dutch is a must
- You are authentic & inclusive. As part of our team, we like to be down-to-earth and strive for a positive outcome for everyone. We do this by creating trust - and trust comes from transparency, openness and being open-minded as a person.
**BE PART OF THE CHANGE**
Working for Shell Recharge means working in a fun, fast-growing international company with great ambitions. By joining us you will:
- Contribute to a more sustainable future and become an expert in e-mobility;
- Get the chance to build a career as your unique self with all the support we can give you to become the best version of yourself
- Help Shell meet its goal of becoming a net-zero energy company by 2050
- Working in an open, transparent and inclusive culture with colleagues from all over the world;
- Receive a competitive salary that matches your experience + bonus;
- 5 (paid) volunteer days per year on a full-time basis
- Get a MacBook;
- Hybrid working model (50/50) with a homework allowance
- Get relocation support if needed
- Develop your skills and expertise through various training courses. In addition, you receive a personal training budget and you set annual goals with your personal development plan;
- Enjoy our cozy weekly (virtual) drinks, our annual winter and summer outing, or another event initiated by colleagues"
**Salary**: €2,700.00 - €4,000.00 per month
**Benefits**:
- Company computer
- Company phone
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
Ability to commute/relocate:
- 2600 Antwerpen: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Dutch (required)
- English (required)
- French (preferred)
Work Location: Hybrid remote in 2600 Antwerpen
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