Customer Service
Il y a 2 mois
**Customer Service & Claims Specialist Edmac**:
- Functional area: Customer Service- Country: Belgium- City: Antwerp- Company name: EDMAC Europe N.V.- Date of posting: Nov 13, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**Company**:
Edmac Europe is an ambitious customer-driven company, which is selling parts, lubricants and consumables for compressors with customers from across the world. As part of an industry leader within this market, our objective is to be the one-stop-shop for all organizations who want to procure parts, consumables or lubricants for compressors. Our customers are mostly small to medium sized companies, which are located in more than 90 different countries around the world.
To further support our growth, we are currently looking for a Customer Service & Claims Specialist**.**
**Function**:
As a Customer Service & Claims Specialist, you are really at the heart of the organization by being in direct contact with our customers as well as all internal departments. Your primary function is to increase our customers’ satisfaction by handling their claims in a fair, fast and efficient way. You will also take care of other customer service tasks like order processing, customer communication regarding orders, some outbound logistics tasks as well.
Overall, you will have a wide variety of responsibilities:
- Be the **claims owner** - you are there to provide our customers with solutions by coordinating and taking responsibility for the entire process from A to Z and make sure our customers’ claims are given top priority and they are resolved as fast as possible in a fair way.
- Create **transparency** by following up continuously the status of open claims, inform our customers where necessary
- Be the **main point of contact** for our customers, concerning all topics related to open claims & orders. Our customers’ journey and satisfaction are your top priority.
- Strive for **continuous improvement** and always look for a better way.
- Responsible for** handling of orders **based on the daily intakes that we receive from our customers
- Be the **internal** **voice of the customer**, supporting our internal organization to safeguard that orders are shipped in line with our commitments
- **Support our warehouse, **give priorities, support the daily logistics activities, and safeguard our warehouse performance
- **As a customs expert, **you will safeguard that all our non-EU shipments get the necessary documents like invoicing, certification of origin, etc. Within Edmac you are one of the spokespersons for customs related matters
- Be in **contact with our suppliers** when quality or compatibility issues are raised by our customers
- Prepare the required **reports** related to claims on a weekly basis
- Work closely together with the other colleagues within the **operations team** to safeguard the best customer service possible.
As a Customer Service & Claims Specialist, you will be part of our Operations team.
**Requirements**:
We are looking for an enthusiastic and result-driven, no-nonsense professional who is thorough, analytical, methodical, confident and decisive. Excellent communication skills, both verbal and written are critical to this role, as well as a strong drive to use your initiative.
- You are pro-active & attentive towards our customers
- You are detail oriented - to make sure each order and customer gets the right attention
- You are a good communicator, external as well as internal
- You are strong in follow up and administration - creative in finding solutions
- 2-5 years of experience in Customer Service and/or Claims handling is an asset
- Bachelor degree or equal through experience
- Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint), experience with ERP systems is a major advantage
- Knowledge of outbound operations including customs related procedures is seen as an important asset
- Excellent knowledge of English is a must. Dutch is seen as a major advantage.
**Offer**:
- We offer you the best of both worlds: the advantages of coming into a small, young and dynamic company, combined with the expertise and possibilities of an international market-leader in the industry.
- The chance to further develop your career within the Edmac business
- Become part of a young, dynamic and very friendly team with great ambitions to further develop our company
- A competitive and market-conform salary as well as additional perks (company and team bonus schemes, Edenred vouchers, cafetariaplan etc)
- We are located in Wilrijk - Antwerp.
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. T
-
Customer Success
il y a 4 semaines
Antwerpen, Belgique The Customer Link Temps plein**Are you a true relationship builder with a winner’s mentality? Do you get excited about informing and convincing customers about CRM & digital solutions? Can you bridge the needs of our customers & prospects with TCL’s services? Then maybe you’re the one we’re looking for!** ***_The Customer Link is the Salesforce partner. With more than 15 years...
-
Customer Success
il y a 5 jours
Antwerpen, Flandre, Belgique The Customer Link Temps plein**Ben jij een echte relatiebouwer met een winnaarsmentaliteit? Word je enthousiast van klanten te informeren en overtuigen over CRM & digitale oplossingen? Ben jij in staat om de brug te maken tussen de noden van onze klanten & prospecten en TCL's services? Dan ben jij misschien wel wie we zoeken*****_The Customer Link is dé Salesforce partner. Met meer dan...
-
Customer Success
Il y a 2 mois
Antwerpen, Belgique The Customer Link Temps plein**Ben jij een echte relatiebouwer met een winnaarsmentaliteit? Word je enthousiast van klanten te informeren en overtuigen over CRM & digitale oplossingen? Ben jij in staat om de brug te maken tussen de noden van onze klanten & prospecten en TCL’s services? Dan ben jij misschien wel wie we zoeken!** ***_The Customer Link is dé Salesforce partner. Met...
-
Customer Service
il y a 5 jours
Antwerpen, Flandre, Belgique EDMAC Europe N.V. Temps pleinCustomer Service & Claims Specialist Edmac:Functional area: Customer ServiceCountry: BelgiumCity: AntwerpCompany name: EDMAC Europe NV- Date of posting: Nov 13, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
-
Customer Service
il y a 5 jours
Antwerpen, Flandre, Belgique Hays Antwerpen Temps pleinCustomer Service | Familiale sfeer | Antwerpen Centrum |NL-ENG| Over de organisatie:Onze klant is een gekende speler op demarkt van navigatiesystemen voor de maritieme sector. Ter uitbreiding zijn zij op zoek naar een customer service medewerker die ook graag zelf de handen uit de mouwen steekt. Jouw nieuwe functie:Als customer service medewerker sta je in...
-
Customer Service
il y a 5 jours
Antwerpen, Flandre, Belgique Page Personnel Temps pleinAdded 03/07/2023- Marktleider in België- Familiebedrijf**About Our Client**:Voor onze klant, een familiebedrijf gespecialiseerd in veiligheidsbrillen, zijn we op zoek naar een Customer Service medewerker om het huidige team te versterken. Het bedrijf is gelegen in Antwerpen. Je komt terecht in een fijn teamWat zijn jouw verantwoordelijkheden?- Je lost...
-
Customer Service
il y a 2 semaines
Antwerpen, Belgique Vivaldis Interim Temps plein**Functie**: Voor een bedrijf gelegen in 2030 zijn wij opzoek naar een gemotiveerde **Customer service specialist.** Lijkt het volgende takenpakket iets voor jou? Solliciteer dan zeker op de vacature! Naast dagelijkse customer service representative activiteiten zul je ook instaan voor: - Het ondersteunen en uitvoeren van documentatie. - Het opvolgen van...
-
Customer Service Representative
il y a 3 semaines
Antwerpen, Belgique Imerys Temps pleinThe Company The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. - If you want to grow your skills and develop your career, find out more at The Position Customer Service Representative Job Summary KEY TASKS AND...
-
Customer Service Specialist
Il y a 2 mois
Antwerpen, Belgique Robert Half Belgium Temps pleinRobert Half is looking for a Customer Service Specialist for a company in Antwerp to work from May till September. Robert Half is looking for a Customer Service Specialist for a company in Antwerp to work from May till September. Our client is a growing global market in Europe and Asia. Your main duties in this position will be: - Comprehensive service...
-
Customer Service Representative
il y a 5 jours
Antwerpen, Flandre, Belgique Imerys Temps pleinThe CompanyThe world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 202- If you want to grow your skills and develop your career, find out more atThe PositionCustomer Service RepresentativeJob SummaryKEY TASKS AND RESPONSIBILITIESOrder process...
-
Customer Service Representative
il y a 5 jours
Antwerpen, Flandre, Belgique Imerys Temps pleinJob Summary KEY TASKS AND RESPONSIBILITIES 1. Order process management Check, register and confirms customers' orders Encode order with shipment date and liaise with contracted haulier to organize shipment Communicate with customer on shipment dates and adjustments Book and closed orders after loading and delivery2. Inventory tracking for customers Manage...
-
Customer Service
il y a 5 jours
Antwerpen, Flandre, Belgique Vivaldis Interim Temps plein**Functie**: Voor een bedrijf gelegen in 2030 zijn wij opzoek naar een gemotiveerde**Customer service specialist.**Lijkt het volgende takenpakket iets voor jou? Solliciteer dan zeker op de vacatureNaast dagelijkse customer service representative activiteiten zul je ook instaan voor:- Het ondersteunen en uitvoeren van documentatie.- Het opvolgen van...
-
Customer Service Manager
il y a 2 semaines
Antwerpen, Belgique Coca-Cola Europacific Partners Temps plein**Mgr, Customer Service Wilrijk** **Coca-Cola Europacific Partners** is 's werelds grootste onafhankelijke bottelaar van Coca-Cola en stelt in België meer dan 2300 mensen tewerk. Hier blijven we investeren in lokale productie, distributie en verkoop van merken zoals o.m. het iconische Coca-Cola, Fanta, Sprite en Chaudfontaine. Als total beverage company...
-
Customer Service
il y a 5 jours
Antwerpen, Flandre, Belgique LBC Tank Terminals Temps pleinWIJ ZOEKEN EEN CUSTOMER SERVICE & DISPATCH MANAGER- LBC ANTWERPEN_- 3 REDENEN OM JE BIJ LBC TANK TERMINALS TE VOEGEN_1| Doel van het werk en toegevoegde waardeVerantwoordelijk voor de afdeling Customer Service & Dispatch. Deze afdelingen zijn enerzijds het uithangbord naar onze klanten en anderzijds een belangrijke schakel in de logistieke flow op onze...
-
Customer Service Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is looking for a Customer Service Specialist for a company in Antwerp to work from May till September.Robert Half is looking for a Customer Service Specialist for a company in Antwerp to work from May till September.Our client is a growing global market in Europe and Asia.Your main duties in this position will be:Comprehensive service for...
-
Medewerker Customs Service
Il y a 2 mois
Antwerpen, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar **Medewerker Customs Service.** Robert Half is momenteel op zoek naar **Medewerker Customs Service.** Het bedrijf is gevestigd in **Antwerpen**. Het gaat om een uitzendopdracht te starten vanaf 1 april tot en met september in een voltijds regime. **De verantwoordelijkheden van deze functie als Medewerker Customs...
-
Customer Service Manager
il y a 5 jours
Antwerpen, Flandre, Belgique Coca-Cola Europacific Partners Temps plein**Mgr, Customer Service Wilrijk****Coca-Cola Europacific Partners** is 's werelds grootste onafhankelijke bottelaar van Coca-Cola en stelt in België meer dan 2300 mensen tewerk. Hier blijven we investeren in lokale productie, distributie en verkoop van merken zoals o.m. het iconische Coca-Cola, Fanta, Sprite en Chaudfontaine. Als total beverage company...
-
Customer Service Medewerker
il y a 2 semaines
Antwerpen, Belgique HAYS Temps pleinCustomer service | 1094342 Onze klant is een gekende speler op de markt van navigatiesystemen voor de maritieme sector. Ter uitbreiding zijn zij op zoek naar een customer service medewerker die ook graag zelf de handen uit de mouwen steekt. - Customer service + klaarmaken goederen voor verzending - Informele sfeer - Vlot bereikbaar met het openbaar vervoer:...
-
Customer Service Representative
il y a 5 jours
Antwerpen, Flandre, Belgique Unique Temps pleinOmschrijving:Your responsibilities as a Customer Service Representative Handle complex customer complaints, including tax, compliance, and fraudrelated issues. Analyze and resolve customer credit concerns to prevent account blocks. Communicate effectively with stakeholders during case investigations. Provide support through various channels, including phone...
-
Customer Service Agent
il y a 5 jours
Antwerpen, Flandre, Belgique MACS BENELUX Temps pleinJouw taken & verantwoordelijkheden- Customer service import - administratie / aankomst bericht / opmaak laat-volgen / facturatie- Customer service export - administratie / boeking / documentatie / facturatie- Dagelijks contact houden met klanten / leveranciers / terminals / overzeese agenten- Aanpakken en oplossen van operationele en administratieve...
