Applications Support Sme

Il y a 7 mois

Mons, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- Deploy and manage PowerShell scripts to automate routine tasks and streamline operations within Windows environments.
- Manage Active Directory tasks through PowerShell scripting, including user provisioning, and system configuration.
- Provide frontline support for IT issues reported through ticketing systems such as ITSM, DevOps, or Jira, resolving incidents and service requests within agreed SLAs.
- Escalate complex issues to appropriate teams or vendors, tracking the resolution progress and ensuring timely communication with stakeholders.
- Analyse ticketing system data to identify trends and recurring issues, proposing solutions for continuous improvement of IT services.

**Essential Skills and Experience**
- At least three years' experience in the last seven years as an MS SQL database administrator (DBA) with expertise in configuring and managing SQL Server in a high-availability (HA) configuration working with MS SQL 2019 or later to develop SQL objects including tables, views, and all forms of programmability objects. Experience must include using SQL Server Management Studio (SSMS) and PowerShell scripts, and should also include SQL Job development.
- At last one year's experience in the last five in installing, configuring, and managing SSRS Reports Server 2019 version 15.0 or later, or Power BI Server version 1.16 or later in a multi-frontend farm. Strong understanding of report development and visualization techniques are required.
- At least one year's experience in the last seven as a SharePoint 2016 or later farm administrator including installation, configuration, and management of SharePoint farms. Expertise in SharePoint security, permissions, and content management are required.
- At least one year's experience in the last five years with IT support roles, including experience with ticketing systems (ITSM, Devops, Jira). Strong communication and organizational skills are necessary.

**Education**
- University Degree in Computer Science or similar discipline; or Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years' position-related experience; or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administration with 4 years' position-related experience.
- The above education requirements may be waived if a prospective incumbent can demonstrate one of the following:

- A minimum three years of experience in the last five as a SQL Server Database Administrator (DBA) with expertise in configuring and managing SQL Server in a highavailability (HA) configuration;
- A minimum three years of experience in the last five years as SharePoint F

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