Desktop Engineering Support with Specialization in
Il y a 2 mois
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
**Who we are supporting**
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
**The program**
**Assistance and Advisory Service (AAS)**
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
**Role Background**
NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.
Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:
- Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle
- across multiple separate networks of different classifications and various form factors;
Through several on-going streams of work in Q4'24 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies
**Role Duties and Responsibilities**
- Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies
- Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or "golden" images.
- Ensure healthy and functional end user computing environment
- Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory).
- Work on and resolve incidents and service requests using the Purchaser's trouble ticket system.
- Enhance the business continuity by improving the fault tolerance and disaster recovery
- Improve the maturity of the IT Operations
- Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup.
- Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
- Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.
**Essential Skills and Experience**
- Minimum 2 years of experience in Group Policy Management (GPOs) - Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.
- Minimum 3 years of experience in Windows 10/11 troubleshooting - Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems.
- Minimum 3 years of experience in Incident Management - Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team.
- Minimum 3 years of experience in VMware AppVolume - Management and deployment of AppVolumes, troubleshooting, and updates.
- Minimum 3 years of experience in VMware Horizon - Setup, configuration, and management of Horizon VDI environments.
- Minimum 3 years of experience in VMwar
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