Desktop Engineering Support with Specialization in
Il y a 3 mois
**Desktop engineering support with specialization in scripting
- **Working Location**:Braine-l'Alleud, Belgium**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- 5+ years of experience in Windows Scripting Languages - Developing and utilizing scripting skills (VBScript, batch scripting) to automate tasks like user management, software deployment, and system monitoring
- 5+ years of experience in Automation Skills - Implementing automation for routine administrative tasks, leveraging scripting languages and tools such as SCCM, PowerShell, or Trellix to increase efficiency and reduce manual work
- 5+ years of experience in PowerShell - Writing, testing, and running PowerShell scripts to automate repetitive tasks, streamline system administration, manage Active Directory, SCCM, and configure system settings
- 3+ years of experience in Incident Management - Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team
- 2+ years of experience in ITIL Concepts - Desirable certification in ITIL Foundation
- 5+ years of experience in Management of Windows clients in enterprise environment - Configure, administer, operate and troubleshoot Active Directory, Group Policy, Network/DHCP, SCCM
- 3+ years of experience in Remote Protocols - Managing and troubleshooting remote access technologies (RDP, VPN, SSH), ensuring secure and reliable access to network resources for remote users, and supporting remote troubleshooting
**DUTIES/ROLE**:
- Develop, improve, implement, monitor and troubleshoot scripts in the following technologies using primarily PowerShell and Windows scripting languages (VBScript, batch scripting):
ü Active Directory (AD) - Automate AD tasks using PowerShell, including user management, group membership, and remote access. Ensure efficient handling of AD objects, routine administrative tasks, and compliance audits through scripting
ü Group Policy Management (GPOs) - Assist in automating GPO creation, modification, and maintenance using PowerShell. Enforce security policies, manage user environments, and streamline GPO troubleshooting through automation
ü SCCM (System Center Configuration Manager) - Use scripting to automate software deployments, OS upgrades, and monthly patches. Monitor deployment statuses, troubleshoot failures, and improve SCCM processes through automation
ü Trellix - Automate device encryption, firewall rule configuration, and USB access control within Trellix. Streamline security tasks using scripting for consistent policy enforcement
ü Network / DHCP - Automate IP provisioning and DHCP reservations through scripts. Troubleshoot network-related issues and ensure consistent network configurations for end-user devices
ü Remote Protocols - Automate management and troubleshooting of remote access (RDP, VPN, SSH) to ensure secure, reliable access for remote users and improve remote support operations
- Incident management
ü Automate incident detection, logging, and escalation. Use scripts to resolve issues quickly and collaborate with the incident management team to improve response times
- Improve the maturity of the IT Operations
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the Trellix setup
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
ü Assist with resolving and delivery backlog activities/ projects on Kanban system
ü Provide minimum 2 Continued Service Improvement (CSI) in the area of work per 4 sprints
ü Automation Skills - Identify opportunities for automation across AD, SCCM, and Trellix. Develop custom automation solutions to reduce manual workload and increase efficiency
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