Senior Complaints Associate
il y a 23 heures
For a prestigious insurance company located in the centre of Brussels, we are looking for a Senior Complaints Associate. This role has the function of a complaints department but also a regulatory operational role that handles significant data of over 1000 complaints a year alongside an oversight role that analyses data and monitors markets performance regarding complaints.
**Your Function as a Senior Complaints Associate**
- Registration and oversight of delegated authority and complaint handling in the EEA
- Oversight of EEA policyholder complaints and monitoring of managing agents and their representatives to ensure that they are investigating and handling complaints from international policyholders appropriately, and that EEA regulatory requirements are adhered to as well as to our client Complaint guidelines
- Responsible for maintaining our client Complaint guidelines and procedures up to date
- Experts in Complaint regulations across the EEA
- Making sure the Customer is in the middle of the attention of the key stakeholders within our framework
- Oversee the data within the Complaints Monitoring databases to ensure accuracy of international regulatory reports
- Build and maintain relationships with key internal and external stakeholders through frontline and daily contact
**Your profile as a **Senior Complaints Associate**:
- Experience in complains management is an asset
- Experience of working within the financial services, insurance or consultancy sectors is preferred
- Relationship / stakeholder management
- High levels of initiative and ability to work autonomously
- Fluent in English
**Our client is offering you**:
- A permanent contract
- An interesting salary package based on your experience
- The opportunity to evolve on a professional and personal level in a dynamic company
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