Senior Complaints Associate

il y a 23 heures


Brussels, Belgique WK Experts Temps plein

For a prestigious insurance company located in the centre of Brussels, we are looking for a Senior Complaints Associate. This role has the function of a complaints department but also a regulatory operational role that handles significant data of over 1000 complaints a year alongside an oversight role that analyses data and monitors markets performance regarding complaints.
**Your Function as a Senior Complaints Associate**
- Registration and oversight of delegated authority and complaint handling in the EEA
- Oversight of EEA policyholder complaints and monitoring of managing agents and their representatives to ensure that they are investigating and handling complaints from international policyholders appropriately, and that EEA regulatory requirements are adhered to as well as to our client Complaint guidelines
- Responsible for maintaining our client Complaint guidelines and procedures up to date
- Experts in Complaint regulations across the EEA
- Making sure the Customer is in the middle of the attention of the key stakeholders within our framework
- Oversee the data within the Complaints Monitoring databases to ensure accuracy of international regulatory reports
- Build and maintain relationships with key internal and external stakeholders through frontline and daily contact

**Your profile as a **Senior Complaints Associate**:

- Experience in complains management is an asset
- Experience of working within the financial services, insurance or consultancy sectors is preferred
- Relationship / stakeholder management
- High levels of initiative and ability to work autonomously
- Fluent in English

**Our client is offering you**:

- A permanent contract
- An interesting salary package based on your experience
- The opportunity to evolve on a professional and personal level in a dynamic company


  • Senior Associate

    il y a 1 semaine


    Brussels, Belgique The Brattle Group, Inc. Temps plein

    We are currently seeking an experienced Senior Associate to join our European Competition group. The incumbent will be based in either our Brussels office or our central London office. Senior Associates at The Brattle Group Senior Associates are responsible for framing research approaches, managing projects, supervising team/staff, and developing client...


  • Brussels, Belgique Mayer Brown Europe-Brussels LLP Temps plein

    **Mid/Senior-level Associate EU Regulatory/Environment (3-6y PQE)** Mayer Brown’s EU Regulatory practice is looking for a Mid/Senior-level Associate Lawyer to join its team within its Brussels office. Mayer Brown offers a position in a highly dynamic and multinational environment, good client exposure, the opportunity to develop business within a...


  • Brussels, Belgique APCO Worldwide Temps plein

    Our established and growing office in Brussels is always looking for ambitious and talented individuals to join our team as Associate/Senior Associate Director, working in one of the top EU Affairs consulting firm. We are looking for senior high-performing and initiative-taking team members who will be responsible for managing large client projects,...


  • Brussels, Belgique DGA Europe Temps plein

    **Dentons Global Advisors Interel**, a multidisciplinary advisory firm and leading European public affairs consultancy, is recruiting a Senior Consultant/Senior Associate to join our award-winning team in Brussels. The Senior Consultant/Senior Associate will be responsible for servicing Dentons Global Advisors Interel’s growing portfolio of technology...

  • Senior Associate

    il y a 2 semaines


    Brussels, Belgique Loyens & Loeff Temps plein

    _As a leading firm, Loyens & Loeff is the logical choice as a legal and tax partner if you do business in or from the Netherlands, Belgium, Luxembourg or Switzerland, our home markets. Our clients can count on personal advice from any of our 900 advisers based in one of our offices in the Benelux and Switzerland or in key financial centers around the world....


  • Brussels, Belgique Boston Consulting Group Temps plein

    Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Associate

    Il y a 7 mois


    Brussels, Belgique Spencer Stuart Temps plein

    Associates are expected to work pro-actively and efficiently on multiple client engagements through the combination of solid project management skills, proactive and quality search execution, ownership mentality and strong, team-oriented delivery to specific client needs. Each assignment is driven by a team, including at a minimum a Consultant, Associate and...

  • Senior Associate

    il y a 1 semaine


    Brussels, Belgique Dentons Global Advisors Temps plein

    Dentons Global Advisors, a multidisciplinary advisory firm and leading European public affairs consultancy, is recruiting a Senior Associate to join our award-winning team in Brussels. The Senior Associate will be responsible for servicing Dentons Global Advisors’s growing portfolio of technology clients. **Applicants for the position should fulfil the...


  • Brussels, Belgique Dentons Global Advisors Temps plein

    Dentons Global Advisors, a multidisciplinary advisory firm and leading European public affairs consultancy, is recruiting a Senior Associate to join our award-winning team in Brussels. The Senior Associate will be responsible for servicing Dentons Global Advisors’s growing portfolio of technology clients. **Applicants for the position should fulfil the...

  • Senior Associate

    il y a 2 semaines


    Brussels, Belgique Dentons Global Advisors Temps plein

    Dentons Global Advisors, a multidisciplinary advisory firm and leading European public affairs consultancy, is recruiting a Senior Associate to join our award-winning Public Affairs team in Brussels. The Senior Associate will be responsible for servicing Dentons Global Advisors growing portfolio of public affairs/technology clients. **Core...

  • Senior Associate

    il y a 2 semaines


    Brussels, Belgique Dentons Global Advisors Temps plein

    **Dentons Global Advisors**, a multidisciplinary advisory firm and leading European public affairs consultancy, is recruiting a Senior Associate to join our award-winning team in Brussels. The Senior Associate will be responsible for servicing Dentons Global Advisors’s growing portfolio of technology clients. **Core responsibilities**: - Developing and...

  • Senior Associate

    Il y a 3 mois


    Brussels, Belgique Regulatory Assistance Project (RAP) Temps plein

    **Job Category**: **Policy** **Job Experience**: **5 to 8 years** **Job Location**: **Brussels** **Expiration Date**: **15 Oct 2024** The Associate will provide expertise and professional experience to help guide RAP’s work in Europe and to deliver policy and technical assistance to governmental and industry decision-makers. The position requires the...


  • Brussels, Belgique European Climate Foundation Temps plein

    About the European Climate Foundation The European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a net-zero greenhouse gas society at national, European and global levels. We support over 1000 partner organisations to carry out activities that contribute to the...

  • Research Associate Senior

    il y a 2 semaines


    Brussels, Belgique Hobson Prior Temps plein

    Hobson Prior are seeking for a Research Associate Senior to join a fantastic CRO on a contract basis located in Belgium. Our client is focused on changing healthcare with audacious novelties. Please note that to be considered for this role you must have the right to work in this location. **Key Responsibilities**: - For this position, you will comprehend...


  • Brussels, Belgique Taylor Wessing Temps plein

    **We’re hiring!** **Senior Associate Employment Brussel** - Wij zijn op zoek naar een Senior Associate voor ons Employment team in Brussel._ **Challenge expectation, together** Taylor Wessing is een internationaal advocaten - en notariskantoor met een sterke focus op vooruitstrevende ondernemingen. Wereldwijd adviseert Taylor Wessing haar cliënten met...


  • Brussels, Belgique Taylor Wessing Temps plein

    **We’re hiring!** **Senior Associate Employment Brussel** - Wij zijn op zoek naar een Senior Associate voor ons Employment team in Brussel._ Taylor Wessing is een internationaal advocaten - en notariskantoor met een sterke focus op vooruitstrevende ondernemingen. Wereldwijd adviseert Taylor Wessing haar cliënten met meer dan 1.100 advocaten en...

  • Associate Commercial

    Il y a 7 mois


    Brussels, Belgique Monard Law Temps plein

    **About this function**: One of our mission statements is ‘Really do what you truly love doing’. Are you passionate about commercial law? Would you like to work in a dynamic team of excellent lawyers for both national and international clients in very diverse sectors? Then we are looking for you to join our Commercial team in Hasselt. **About the...


  • Brussels, Belgique Institutional Shareholder Services Temps plein

    POSITION OVERVIEW: This is an ideal role for those interested in capital markets regulation globally and who understand the value that independent ESG research providers and proxy advisory firms provide in the market. This position will be based in our Brussels, Belgium, and the Senior Regulatory Affairs Associate will report to the Head of Regulatory...

  • Investor Relations Associate

    il y a 2 semaines


    Brussels, Belgique Eurofins Temps plein

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...


  • Brussels, Belgique Monard Law Temps plein

    **About this function**: Monard Law is one of the larger independent law firms in Belgium, with strong local roots and a rapidly growing international practice. Due to our expanding activities and ongoing internationalisation, we are looking for a new colleague to join our Employment Law team in Brussels. **About the function**: “Really do what you truly...