Service Delivery Manager

Il y a 6 mois

Brainel'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

**Service Delivery Manager
- **Working Location**:Braine L'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
- Sound experience in IT services engineering, planning, operations, maintenance and management
- Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor
- Sound experience on the Configuration Management and Change Management processes and tools;
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team
- Experience in roles with requirement to display report writing and presentation skills

**Desirable Qualifications/Experience**:

- ITIL Expert /Managing Professional
- PRINCE 2 Foundation level or PMI PMP
- MSP Foundation
- Management of Risk Foundation
- Demonstrable evidence in maintaining knowledge of advances in Information Technology
- Proven success as an operational, technical team lead and service manager
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF
- Member of a recognized professional body or institution
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)

**DUTIES/ROLE**:

- Managing the assigned service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close coordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC)
- Manage the Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for
- Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required
- Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements
- Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission
- Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution
- Managing contractor support resources and acceptance of services of contractors
- Will provide input to the Principal Service Manager for the Quarterly SLA report
- Will provide input and recommendations to the SLA Change management process
- Assessment of manpower and O&M budget requirements
- Will provide support to project managers as required through the project development, delivery and transition into service phases
- Performs other duties as may be required

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is looking for a dedicated and dynamic Service Delivery Manager Support to join our team and help us maintain our high standards of customer service and project management. As a Service Delivery Manager Support, you will be responsible for overseeing service delivery, ensuring compliance with all service level agreements (SLAs), and...

  • Service Delivery Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional **Service Delivery Manager to join our UniQue team in Belgium!** **What will you be bringing to the team?** - Managing the assigned service and ensure system readiness at a level specified in the SLA. Ensuring the...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C003232 / Braine L'Alleud **Skills, knowledge, experience required**: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified university in a related discipline and 3 years of post-related experience; - Service Management: ITIL...

  • Technical Delivery Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L’Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C002969 / Braine L’Alleud **Skills, knowledge, experience required**: OR - equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism; - In depth knowledge of the latest and emerging technologies likely to be...

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager Support / Agreement Management - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...

  • Service Delivery Manager Voice and Video Services

    Il y a 6 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C001571 / Braine L'Alleud **Skills, knowledge, experience required**: - Specialization in Enterprise and Service Management; - Knowledge and understanding of the elements and processes composing the services (Voice and Video) and its capabilities and...

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager Support / Customer Care Service - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager - Voice and VTC - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a...

  • Technical Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technical Delivery Manager - **Working Location**:Braine - l'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering...

  • Technical Delivery Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Backfill Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Service Manager

    il y a 1 mois

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service delivery Manager

    il y a 4 semaines

    Braine-l'Alleud, Belgique Synergie Belgium Temps plein

    Description de l’entrepriseNotre client, situé sur Nivelles, est à la recherched'un responsable de département "Servicedelivery".  Quel est lecontenu de l'emploi ?Tes tâches entant que tel : Enter en contactavec les ressources internes et les fournisseurs pour assure unservice de qualité ; Assurer le suiviqualité des différents services et...

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine l'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: RFQ 2024-0256 / Braine l'Alleud **Skills, knowledge, experience required**: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree; - Proven experience of service or project management including...

  • Service Delivery Manager Support

    il y a 1 mois

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Digital Workplace Services Lead

    Il y a 5 mois

    Braine-l'Alleud, Belgique UCB Temps plein

    **Make your mark for patients** To strengthen our **Digital Workplace Services** team, based in Braine-l’Alleud, Belgium we are looking for a talented individual to fill the position of**:Digital Workplace Services Lead.** Ensure the quality of the delivery of service by the DWS team by establishing a clear service management framework, including the...