Service Delivery Manager
Il y a 5 mois
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional **Service Delivery Manager to join our UniQue team in Belgium**
**What will you be bringing to the team?**
- Managing the assigned service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co ordination with agency service lines and the CIS Support and Sustainment Centre (CSSC);
- Manage the Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
- Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the client's Security and Investment Programme when required;
- Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements;
- Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
- Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
- Managing contractor support resources and acceptance of services of contractors;
- Will provide input to the Principal Service Manager for the Quarterly SLA report;
- Will provide input and recommendations to the SLA Change management process;
- Assessment of manpower and O&M budget requirements; Will provide support to project managers as required through the project development, delivery and transition into service phases;
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**Requirements**:
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
- Sound experience in IT services engineering, planning, operations, maintenance and management;
- Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
- Sound experience on the Configuration Management and Change Management processes and tools;
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
- Experience in roles with requirement to display report writing and presentation skills An active security clearance (NATO Secret level) is mandatory
**Desirable**:
- ITIL Expert /Managing Professional - PRINCE 2 Foundation level or PMI PMP;
- MSP Foundation - Management of Risk Foundation;
- Demonstrable evidence in maintaining knowledge of advances in Information Technology;
- Proven success as an operational, technical team lead and service manager;
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF
- Member of a recognized professional body or institution;
- Prior experience of working in an international environment comprising both military and civilian elements;
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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