Service Delivery Manager Support

il y a 9 heures

Brainel'Alleud, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Background**

The NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium and The Netherlands reinforces NATO's technological edge through excellence in Cyberspace learning.

The NCI Academy has the Academy Learning Environment, which is the toolset associated with all back-end learning and development activities, the transfer of knowledge from trainers to students and the support of the student learning process. To secure the Academy Learning Environment, there is a team responsible for all activities related to the operation and maintenance of this infrastructure. In addition to setting up courses, maintaining them and deploying them as they iterate, the team is also responsible for running projects to ensure that the Academy Learning Environment is state of the art.

The Business Management Department (BMD) is led by the Business Manager who is accountable to the Director for developing, maintaining and prioritising the Business portfolio and the planning of all Academy business. The BMD function ensures that the Academy revenue and resourcing are balanced and adequate to address the NATO Enterprise and NCI Agency Corporate requirements. This department manages all agreements with customers, Operation Level Agreements (OLAs) with Service lines and business arrangements for Education and Individual Training services and projects. The Business Manager supports the Director, who is the service owner, with relevant data to ensure the Academy will remain in the remits of funding. Learning Design and Development functions are also delivered by the Business Management Department. The Business Management Department consists of three Branches, which are Strategic Engagements & Opportunities; Project, Service and Product Management; and Learning Design & Development. The department also plays a key role in Agency and NATO-wide innovation in the E&T domain.

**Role Duties and Responsibilities**
- Project, Service and Product Management Branch (PSPMB) customer facing shared mailbox processing
- Develop and maintain the knowledge of Customers portfolio, Catalogue listed products, regulatory frameworks, directives, policies, internal processes, and terms and conditions in order to provide cohesive service/response to customers;
- Act as the first-line customer service support/help desk, including production and maintenance of supporting documentation;
- Customers and stakeholders engagement
- Develop and maintain good and long-lasting relationship with customers;
- Act as the knowledge hub and first-line customers' POC;
- Contribute to Academy customer engagement activities (conferences, workshops, meetings);
- Contribute to quarterly and annual customer survey development, analysis and reporting;
- Issue customer reports and support FIN in pro

  • Service Delivery Manager Support

    il y a 9 heures

    Braine-l'Alleud, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is looking for a dedicated and dynamic Service Delivery Manager Support to join our team and help us maintain our high standards of customer service and project management. As a Service Delivery Manager Support, you will be responsible for overseeing service delivery, ensuring compliance with all service level agreements (SLAs), and...

  • Service Delivery Manager Support

    il y a 9 heures

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager Support / Agreement Management - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...

  • Service Delivery Manager Support

    il y a 9 heures

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager Support / Customer Care Service - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...

  • Service Delivery Manager Support

    il y a 9 heures

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Technical Delivery Manager

    il y a 7 jours

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L’Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C002969 / Braine L’Alleud **Skills, knowledge, experience required**: OR - equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism; - In depth knowledge of the latest and emerging technologies likely to be...

  • Service Delivery Manager

    il y a 7 jours

    Braine-l'Alleud, Belgique NATO - OTAN Temps plein

    NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. **What do we offer?** - Genuinely meaningful work as part of the most successful alliance in history. - 3 year contract with competitive...

  • Principal Assistant

    il y a 6 jours

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    C002706 Principal Assistant - Services Support **Location**: Braine L’Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C002706 / Braine L’Alleud **Skills, knowledge, experience required**: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years...

  • Principal Assistant

    il y a 7 jours

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Principal Assistant - Services Support **Working Location**: **Braine-L’Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Knowledge of Customer Funding in a services environment - Experience in documenting business...

  • Principal Technician

    il y a 7 jours

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Principal Technician - Service Level Management - **Working Location**:Braine-L’Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Knowledge and experience related to design, implementation, operation, maintenance,...

  • Principal Technician

    il y a 6 jours

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L’Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C002705 / Braine L’Alleud **Introduction**: Under the direction of the Service Delivery Managers (SDMs) of Workspace Services and in close collaboration with the Managers responsible the overall Service Delivery of the area, the incumbent is leads the...

  • Project Assistant

    il y a 9 heures

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Project Assistant (service support) 2 - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Good general education at least to higher secondary level - 3+ years of professional experience of...

  • Nip Intranet Reccen Support 1

    il y a 9 heures

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Clinical Drug Delivery Device Lead

    il y a 20 heures

    Braine-l'Alleud, Belgique Amaris Consulting Temps plein

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...

  • Clinical Drug Delivery Device Lead

    il y a 20 heures

    Braine-l'Alleud, Belgique amaris Temps plein

    Job description We are seeking a methodical, detail-oriented Clinical Drug Delivery Device Lead with excellent interpersonal skills to join our Devices, Artwork, and Packaging team. This position can be based at one of our campuses in Braine l’Alleud, BE, Slough, UK, or Bulle, CH. About the Role This role focuses on providing support in the selection...

  • Service Officer

    il y a 8 heures

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Officer (NaaS) - **Working Location**:Braine - l'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Vocational training at higher level in a relevant discipline, or equivalent or Diploma of secondary education with...

  • Project Implementation Manager

    il y a 7 jours

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Project Implementation Manager - **Working Location**:Braine-L’Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A Bachelor Degree in IT related disciplines; or, in alternative, a Vocational training and 5+ years of...

  • Senior Technician

    il y a 4 jours

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (User Support) - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Excellent troubleshooting skills in LAN/WAN and client/server environments - Working knowledge of directory...

  • Senior Technician

    il y a 6 jours

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (User Support) - **Working Location**:Braine-L’Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Excellent troubleshooting skills in LAN/WAN and client/server environments - Working knowledge of...

  • Senior Project Manager

    il y a 8 heures

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Master of Science (M.S) degree in Computer Science, or related discipline, or equivalent experience to a Master's...

  • Senior Project Manager

    il y a 4 jours

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...