Service Delivery Manager

Il y a 6 mois

Brainel'Alleud, Belgique Vector Synergy Temps plein

**Location**:
Braine L'Alleud, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C003232 / Braine L'Alleud

**Skills, knowledge, experience required**:

- A minimum requirement of a Bachelor's degree at a nationally recognized/certified university in a related discipline and 3 years of post-related experience;
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and/or Continual Service Improvement; or latest versions;
- Sound experience in IT services engineering, planning, operations, maintenance, and management;
- Demonstration of experience as a line manager and providing evidence of being a motivator and mentor;
- Sound experience in Configuration Management and Change Management processes and tools;
- Experience in:

- Roles requiring significant business and managerial skills, such as contingency planning and implementation; budget planning, preparation, and execution;
- Managing small-scale projects for the implementation of CIS services related to network monitoring and network performance management services;
- Managing, leading, and mentoring a team;
- Roles requiring the display of report writing and presentation skills.

**Desirable**:

- Demonstrable evidence in maintaining knowledge of advances in Information Technology;
- Proven success as an operational, technical team lead and service manager;
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF;
- Being member of a recognized professional body or institution;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Certifications:

- ITIL Expert /Managing Professional;
- PRINCE2 Foundation level or PMI PMP;
- MSP Foundation;
- Management of Risk Foundation;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

**Duties/role**:

- Managing the assigned service and ensuring system readiness at a level specified in the SLA;
- Ensuring the availability and quality of engineering support delivered to the customer through close coordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC);
- Managing the Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
- Conducting periodic risk assessments to anticipate and deal with obsolescence and initiating new projects under the NATO Security and Investment Programme (NSIP) when required;
- Managing Change Management plans to overcome problems identified and also managing the uplift of the configuration baseline to meet evolving operational requirements;
- Supporting the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
- Contributing to and supporting the system documentation for operation, maintenance, and training, updating it in accordance with system evolution;
- Managing contractor support resources and accepting services of contractors;
- Providing input to the Principal Service Manager for the Quarterly SLA report;
- Providing input and recommendations to the SLA Change management process;
- Assessing manpower and O&M budget requirements;
- Providing support to project managers as required through the project development, delivery, and transition into service phases;
- Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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