Senior Service Manager

il y a 1 mois

Brainel'Alleud, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency (as the service provider) and the service operator and user (the customer):

- Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
- Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
- Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
- Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements;
- Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
- Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
- Managing contractor support resources and acceptance of services of contractors;
- Will provide input to the Principal Service Manager for the Quarterly SLA report;
- Will provide input and recommendations to the SLA Change management process;
- Assessment of manpower and O&M budget requirements;
- Will provide support to project managers as required through the project development, delivery and transition into service phases;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required

**Essential Skills and Experience**
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions
- Sound experience in IT services engineering, planning, operations, maintenance and management;
- Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
- Sound experience on the Configuration Management and Change Management processes and tools;
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution;
- Managing small scale projects for the implementation of CIS services

  • Senior IT Change and Configuration Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior IT Change and Configuration Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Computer Science or Engineering or related discipline with at least 5 years post related...

  • Senior IT Change and Configuration Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior IT Change and Configuration Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Computer Science or Engineering or related discipline with at least 5 years post related...

  • Senior Project Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Master of Science (M.S) degree in Computer Science, or related discipline, or equivalent experience to a Master's...

  • Senior Project Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    C003605 Senior Project Manager - AFS2 **Location**: Braine L'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C003605 / Braine L'Alleud **Skills, knowledge, experience required**: - A Master of Science (M.S) degree in Computer Science, or related discipline, or equivalent experience to a Master's degree, - Former experience in or...

  • Senior Project Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager - AFS1 - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A Master of Science (M.S) degree in Computer Science, or related discipline, or equivalent experience to a...

  • Finance - Senior Assistant (Business Management

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior IT Change and Configuration Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior Project Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager - AFS2 - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A Master of Science (M.S) degree in Computer Science, or related discipline, or equivalent experience to a...

  • Senior IT Change and Configuration Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Senior IT Change and Configuration Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C003231 / Braine L'Alleud **Skills, knowledge, experience required**: - Computer Science or Engineering or a related discipline with at least 5 years of post-related experience, with a focus on Database design and implementation or Software Engineering; -...

  • Senior Project Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline...

  • Senior Project Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Project Manager **Working Location**:Braine L'Alleud, Belgium - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and...

  • Service Delivery Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Delivery Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional **Service Delivery Manager to join our UniQue team in Belgium!** **What will you be bringing to the team?** - Managing the assigned service and ensure system readiness at a level specified in the SLA. Ensuring the...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L'Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C003232 / Braine L'Alleud **Skills, knowledge, experience required**: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified university in a related discipline and 3 years of post-related experience; - Service Management: ITIL...

  • Technical Delivery Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Vector Synergy Temps plein

    **Location**: Braine L’Alleud, Belgium **Security Clearance**: NATO Secret **Reference No**: C002969 / Braine L’Alleud **Skills, knowledge, experience required**: OR - equivalent extensive on-the job experience in IT infrastructure and in the particular platform specialism; - In depth knowledge of the latest and emerging technologies likely to be...

  • Technical Delivery Manager

    Il y a 6 mois

    Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technical Delivery Manager - **Working Location**:Braine - l'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - In depth knowledge of the latest and emerging technologies likely to be employed in designing and delivering...

  • Senior Project Manager

    Il y a 5 mois

    Braine-l'Alleud, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...