Senior IT Change and Configuration Manager

Il y a 7 mois

Brainel'Alleud, Belgique Spektrum Group Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Under the direction of the Service Area Owner (SAO) will perform duties such as the following:

- Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards;
- Establish and improve the NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards;
- Establish and improve the Configuration and Change Management Plan and its related artefacts;
- Establish and improve the NSII Configuration Items in the Agency Configuration Management Database (CMDB);
- Establish and improve the IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB;
- Perform Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits;
- The Senior IT Configuration and Change Manager (SCCM) is the process owner of the NSII IT Change and Configuration Management and ensures that it is followed in accordance with the IT Change and Configuration Management Plan;
- Create and manage Change Requests including Options and Impact assessments. Presents the Change Requests to the corresponding Management Boards and is responsible to monitor and control the Implementation and verification of the outcome;
- Ensure that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions;
- Create NSII IT Change and Configuration Management Training materials and perform recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager;
- Create and maintain NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder;
- Liaise on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required

**Essential Skills and Experience**
- Extensive experience as IT Change and Configuration Manager in medium to large size orgnizations, managing critical infrastructure IT Product and Service Baselines;
- 2-3 years on the job experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry);
- Working experience with Configuration Management Tools (CMDBs);
- Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs);
- Expert knowledge in IT Configuration Management;
- Expert kno

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