Senior IT Change and Configuration Manager

il y a 4 semaines

Brainel'Alleud, Belgique Vector Synergy Temps plein

**Location**:
Braine L'Alleud, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C003231 / Braine L'Alleud

**Skills, knowledge, experience required**:

- Computer Science or Engineering or a related discipline with at least 5 years of post-related experience, with a focus on Database design and implementation or Software Engineering;
- Extensive experience as an IT Change and Configuration Manager in medium to large-sized organizations, managing critical infrastructure IT Product and Service Baselines;
- 2-3 years of on-the-job experience as an IT Change and Configuration Manager for complex IT Products and IT Services with > 10,000 Configuration Items (e.g., large Data Centre, IT Infrastructure, car/train/plane industry);
- Working experience with Configuration Management Tools (CMDBs);
- Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs);
- Expert knowledge in IT Configuration Management;
- Expert knowledge in CMDB design and implementation;
- Working experience in preparing training materials and delivering the training.

**Desirable**:

- Recognized/certified IT Change and/or Configuration;
- Management related training and/or qualification Certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**Duties/role**:

- Establishing and improving the IT Change and Configuration Management processes, procedures, artifacts, and tools in accordance with Service Line, NCIA, and NATO standards;
- Establishing and improving the NSII IT Configuration Baselines in accordance with Service Line, NCIA, and NATO standards;
- Establishing and improving the Configuration and Change Management Plan and its related artifacts;
- Establishing and improving the NSII Configuration Items in the NCIA Configuration Management Database (CMDB);
- Establishing and improving the IT Product Baseline and IT Service Baseline to maintain them in the Agency CMDB;
- Performing Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad hoc Configuration Audits;
- Creating and managing Change Requests, including Options and Impact assessments. Presenting the Change Requests to the corresponding Management Boards and being responsible for monitoring and controlling the Implementation and verification of the outcome;
- Ensuring that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and acting proactively to prevent exceptions;
- Creating NSII IT Change and Configuration Management Training materials and conducting recurring Training for NSII Project Managers, Engineers, Service Delivery Manager, and Operations Manager;
- Creating and maintaining NSII IT Change and Configuration Management-related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management, and/or external Agency stakeholders;
- Liaising on all IT Change and Configuration Management-related matters with internal Agency stakeholders and external NATO bodies, Nations, and Industry;
- Deputizing for higher-grade staff.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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