Level 1 Customer Support Coordinator

Il y a 5 mois

Brussels, Belgique IZIX Temps plein

We are currently looking for a Customer Support Coordinator to strengthen our team starting as soon as possible. Ideally, you are available for a minimum of 4-6 months. A long-term internship of up to 12 months is possible and desired.

Izix is a smart parking company that strives at developing products and services that help our real estate and corporate clients digitize the way they manage their parking lots. And in doing so, we enable them to use their parking as a lever for better mobility in and around their buildings At Izix, you will work with young, motivated team members and support major clients from multiple industries across Western Europe.

**What will you be doing ?**

As Customer Support Coordinator, you will be part of the Service Delivery Team. The mission of this team is to ensure the delivery of high-quality hardware installations, timely response to customer support inquiries and providing efficient resolutions of software and hardware issues while continuously improving the resilience of our product through IoT research and implementation.

Your job will be to support the external first line of response Team to resolve customer queries and recommend solutions as well as investigating raised software and hardware issues remotely. Duties include the maintenance of our customer-facing knowledge base, serving as primary contact point for the external Support Team and coordinating product issues internally with the respective Teams. The internship may include some onsite visits to gain first-hand experience (if desired). To be successful in this role, you should be a good communicator with some project coordination skills who is able to earn our clients’ trust. Technical knowledge can be useful but is no requirement.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all after-sales procedures.

As a Customer Support Intern you will:

- Serve as liaison between our external L1 Support Team and the Service Delivery Team and coordinate customer inquiries in an efficient manner
- Provide basic and common assistance to our customers and external Support Team thanks to your broad understanding of our product
- Update support tools, documentation and templates (e.g. knowledge center)
- Gather customer feedback and coordinate with our Product Team
- Investigate and troubleshoot L1-L2 product issues

**Requirements**:

- Education: All backgrounds welcome
- Basic understanding of network protocols, server management, and virtualization technologies.
- You like working in the startup scene and have a passion for SaaS. You don't mind going the extra mile if needed.
- You have a passion for products that solve real problems and enjoy working with corporate clients.
- Although you can work independently and efficiently, you like to work in a team environment.
- You always try to go for the best quality possible. You understand the why of decisions and you suggest improvements when you see an opportunity.

You can communicate clearly, also in writing, taking into account who your audience is. You are always honest, but you are aware of the situation and always stay polite.
- You are a problem solver and can handle tough situations without giving in to stress or impatience.
- Proficient English, good level of French desired

**Benefits**
- A lot to learn, a babyfoot and a ping pong table No jokes XD More seriously, we are limited by the Belgian law regarding the gratification but we are offering a gratification of 550€ and will help you filling up the request for Erasmus+ bourse.
- Trimester team building event and weekly sport session.
- A nice and young environnement fulfilled with passionated people
- Interns are part of our Team and are treated as such with the possibility to learn and grow personally and professionally

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