Customer Success Officer

il y a 2 semaines


Bruxelles MolenbeekSaintJean, Belgique Headit Temps plein

**Headit is op zoek naar een klantgerichte Customer Success Officer met een positieve en collegiale attitude en zin voor initiatief**

**Over onze klant**:
Onze klant is een snelgroeiend bedrijf wiens services gericht zijn op de complete administratieve ontzorging van de klant, gericht op de vastgoedmarkt en met hoofdkantoor te Brussel.

**Als Customer Success Officer zijn dit jouw voornaamste verantwoordelijkheden**:

- je maakt deel uit van het Operations Team en verzorgt de contacten met de verschillende stakeholders (vastgoedmakelaars, verhuizers en nutsleveranciers)
- je staat dagelijks in contact via chat, mail en telefoon om deze partijen te informeren, adviseren en te ondersteunen bij hun vragen en problemen
- je adviseert jouw klanten inzake hun nutsdiensten, en tracht samen met hen hun keuze voor energie, telecom, etc. te optimaliseren
- je verzorgt een nauwkeurige administratieve verwerking en opvolging van de lopende klantendossiers
- je ontwikkelt een goed inzicht in de doelstellingen, de verwachtingen en noden van vastgoedmakelaars en ondersteunt deze vastgoedmakelaars door hen te coachen en trainen in het succesvol gebruik van het product / de online tools
- je werkt nauw samen met de nutsleveranciers om een vlotte opvolging te garanderen

**Ben je de ideale match voor onze Customer Success positie?**
- Je hebt een zeer goed niveau Nederlands en idealiter een goede kennis Frans
- je bent enorm klantgericht en streeft naar een hoge klantentevredenheid
- een "get the job done" mentaliteit, waardoor je net dat stapje verder gaat om de klant tevreden te stellen
- een zeer sterke communicatie
- een echte teamplayer die zorg draagt voor collega's en samen voor eenzelfde doel wil gaan
- leergierigheid, grote zin en potentieel om bij te leren

Aanbod:
Als Customer Success Officer kom ej terecht in een bedrijf waar iedere stem geldt. Een bedrijfscultuur waar plaats is voor initiatief, waar ingezet wordt op de sterktes van iedere medewerker en geluisterd wordt naar ideeën.

Daarnaast ontvang je een mooi salarispakket met extralegale voordelen, flexibele werkuren en een zeer flexibele home working policy.
En de dagen die je op kantoor werkt? Die spendeer je samen met een enorm fijn, warm team aan collega's, voorzien van gezellige lunches, teammomenten en friday drinks om de week mooi af te sluiten.

Dienstverband: Voltijds, Vaste Jobs

Loon: €2.500,00 - €3.200,00 per maand

Aanvullende vergoedingen:

- 13e maand
- Vakantiegeld

Voordelen:

- Ecocheques
- Elektronische maaltijdcheques
- Fietsvergoeding
- Hospitalisatieverzekering
- Openbaar vervoer vergoeding
- Pensioensparen
- Reiskosten vergoeding
- Thuiswerkopties

Werkschema:

- Dagdienst
- ma-vr

Ervaring:

- Klantenservice: 1 jaar (Aanbevolen)

Taal:

- Nederlands (Vereist)
- Engels (Aanbevolen)


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