Front Desk Manager
il y a 1 jour
**Company description
**There's nothing complicated about dealing with business people.
They're just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Crown Plaza Airport is currently looking for a **Front Desk Manager (M/F/x).
**Description of the function
**The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location
**Your Day to Day**:
**Guest Experience**
Ensure your front office team delivers a great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
**Financial**
Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
**People**
Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards
**Responsible Business**
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
Perform other duties as assigned. May also serve as manager on duty
**Profile description
**Being passionate about people and service
Great communication skills and guest orientated
Must speak fluent English. French and or Dutch is a plus.
Basic math skills are used frequently when handling cash or credit
Have the ability to work a flexible schedule including weekends and/or holidays
Reading and writing abilities are used often when completing paperwork/complaints/requests/information updates
PC literate. Knowledge of Opera and Excell is a plus.
**Benefits of the position
**Determined Contract (6 months) with eventual prolongation in view of an undetermined period, full-time employment
Competitive salary
Life insurance after 6 months of employment
Health insurance for you and your family members after 6 months of employment
Public transport fully reimbursed, transportation costs partly
One meal per shift
Employee rate at IHG hotels worldwide
**Additional information**
Workplace ,
Contract type : CDD
Schedule specifics : Travailler le dimanche et les jours fériés, Travailler le samedi, Travailler à pauses
Other information:
**Interested?
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