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Service Manager Public Lighting
Il y a 2 mois
Our client wishes to call on external expertise for a number of specific challenges posed by the programme to migrate to LED-based public lighting.
These challenges are both technical and organisational and process-related.
The main challenge is to improve the operation of the ISL (Intelligent Street Lighting) platform by setting up/improving its service management.
Our client acquired an ISL platform several years ago that allows remote management of all LED light points.
The management of this platform as well as the management of communication with the light points is done by an external integrator/service provider.
Today, we note a number of problems in the operation and management of this platform, while there has been too little follow-up on the part of Our client to ensure the resolution of these problems.
To remedy this, our client is looking for external expert services to improve the service management of this platform in collaboration with the supplier. This includes the following:.
- Setting up reporting on the performance of the system (% communicating light points, % successful configurations, etc.).
- Setting up incident and problem management, i.e. registering and prioritising them and following them up with the service provider.
- Organising non-regression tests when introducing new H/W (communicating modules on light points) and S/W (firmware of modules or management system software).
- Documentation of the system (design documents, standard configurations of communication modules...)
- Setting up an efficient consultation structure with the service provider.
Technical context
- Demonstrable experience in IT service management.
- Demonstrable experience in managing service providers/suppliers
- Demonstrable experience in IoT related projects
- Autonomy
- Bilingual (F/NL) with at least a thorough knowledge of one of the two languages.
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