Service Manager
Il y a 9 mois
**Service Manager - Brussels - EU Public Organisations**
**Job description**
The activities include among others:
Management of the development and implementation of EU CSW-CERTEX, including the pilot EU SW-CVED as a first priority, and all its components, including daily reporting, monitoring and availability, interface with MS and with Partner DGs, from specification to deployment, testing, migration, entry in operation, conformance testing, and maintenance; Management of the development and implementation of other Customs TES IT services as a second priority.
The management and coordination of the service desk activities, ensuring that incident, problem, change, configuration, and release management is delivered according to quality plans development team and the partner DGs, ensuring that actions are taken on all sides in order to
Act as a backup to other functions in the Central Project Team.
The list of required skills and experiences:
- Proven experience with web-services.
- Proven experience with testing/testing automation and testing web-services.
- Experience working in teams using Agile or Scrum methodologies.
- Read and interpret BPM diagrams.
- Experience with Atlassian platform.
- Experience with OSB and Oracle SOA projects.
- Understanding CI/CD pipelines.
- General networking skills.
- Interest and ability to learn other technologies and tools as needed.
- Experience with service management.
**Job requirements**
**Tasks description**
- Set up and enforce the respect of organisation, procedures, and project office tasks, raising warnings in case of non-respect of these.
- Enforce the quality of delivery on schedule.
- Structure the information in ways that are appropriate to the target audience.
- Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.) within DG TAXUD and/or with Member States or other partners
- Manage the maintenance of the Customs trans-European IT systems as to support their operation according to the business expectation.
- Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms, including coordination of National Administrations Conformance Testing.
- Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations.
- Manage roll-out of transition and/or migration of Customs trans-European distributed IT systems from the one operational phase to the subsequent one.
- Plan and coordinate the HO-TO process and ensure that the knowledge, projects, and deliverables are transferred successfully to the new team.
- Set up and enforce the respect of organisation, procedures, and project office tasks, ensure compliance with internal standards, raising warnings in case of non-respect of these.
- Escalate risk and issues, in particular the ones with potential impacts on time or resources.
- Propose new initiatives and contribute to the IT system design and strategic planning work.
- Coordinate the projects’ various stakeholders (DG TAXUD business and IT teams, subcontractors’ teams, COTS providers, Member States' representatives, Partner DGs, etc.).
- Enforce the delivery of the project(s) according to the agreed schedule, with the expected quality and with the resources provided.
- Structure, plan, organise and monitor the project(s) he/she is responsible for during some or all its (their) life cycle phases.
- Contribute to the program planning and delivery of artefacts according to the contract planning of deliveries.
- Systematic progress assessment and timely reporting on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, KPI, etc.) within DG TAXUD and/or with National Administrations or other partners.
- Structure the information in ways that are appropriate to the target audience.
- Understand the technological aspects of the project, including the risks and the success factors. Work with the help of solution architects/IT analysts only on complex matters.
- Produce and/or review documents.
- Provide suggestions for service or methodology improvements.
- Support to transversal activities such has conference calls, produce documents, documents review, meetings minutes and quality checks.
- Asses the quality of deliverable and services from contractors.
- Design, organisation, and follow-up of National Administrations CT (Conformance Testing) campaigns and rollout.
- Participate and contribute to meetings with DG TAXUD, contractors, National Administrations States and/or other partners including preparing material for these meetings.
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