Quality Manager for European Institutions..
Il y a 2 mois
Main Tasks:
- Lead the review and production of IT procedures, policies, and work instructions;
- Prepare multi-annual plans for reviewing and drafting IT procedures, policies, and work instructions;
- Collaborate with IT staff at all levels to document and model business processes using the Agency's ARIS standards;
- Proactively analysis IT work practices (technical / financial /capacity) and propose changes to improve quality and/or performance;
- Lead tasks for the inclusion IT procedures, policies, and work instructions in EASA's quality management system.
Professional Experience
- Certified in a minimum of two ITIL V4 management practices: Knowledge Management, Measurement and Reporting, Organsiational Change Management, Service Configuration
Management, Service Design.
Technical Expertise
- Experience using ARIS software is desirable;
- Experience using ServiceNow software is desirable.
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