Quality Manager for European Institutions..

Il y a 2 mois


Brussels, Belgique The White Team Temps plein

Main Tasks:

- Lead the review and production of IT procedures, policies, and work instructions;
- Prepare multi-annual plans for reviewing and drafting IT procedures, policies, and work instructions;
- Collaborate with IT staff at all levels to document and model business processes using the Agency's ARIS standards;
- Proactively analysis IT work practices (technical / financial /capacity) and propose changes to improve quality and/or performance;
- Lead tasks for the inclusion IT procedures, policies, and work instructions in EASA's quality management system.

Professional Experience
- Certified in a minimum of two ITIL V4 management practices: Knowledge Management, Measurement and Reporting, Organsiational Change Management, Service Configuration

Management, Service Design.

Technical Expertise
- Experience using ARIS software is desirable;
- Experience using ServiceNow software is desirable.



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