Service Manager for European Institutions..
il y a 5 jours
**Main Tasks**:
- Define service scope and assess maturity.
- Serve as the single point of contact for the scoped service.
- Collect and monitor requirements.
- Identify and manage stakeholders.
- Define, prioritize, allocate, and monitor activities, tasks, and changes.
- Estimate resources, manage service staffing, and handle resource management.
- Develop, plan, and monitor enhancements and corrections.
- Identify, assess, and manage risks.
- Estimate and monitor budget and resources.
- Direct and staff to achieve service quality targets (e.g., SLA).
- Provide service documentation and reporting, including operational practices and technical architecture.
- Facilitate and coordinate service operation and change management in IT governance meetings, managing escalations.
**Professional Experience**:
- Minimum 4 years of experience as an IT service manager.
- Certified in at least two ITIL V4 practices: Service Validation and Testing, Service Level Management, Service Design, Service Configuration Management, Service Continuity Management.
**Technical Expertise**:
- Knowledge of service management techniques and reporting.
- Experience working within an integrated team of service managers.
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il y a 5 jours
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