O365/cloud Analyst

il y a 4 jours


Brussels, Belgique ITS Group Benelux Temps plein

We are actively looking for a Cloud Office Operations Analyst to integrate an existing team.
- Assure stable functioning of the Cloud Office services
- Diagnosing incidents and their root cause. Searching for recurrent problem patterns.
- Proactively detecting sources for future problems.
- Identify impediments (technical and non-technical) in our current infrastructure set-up that may hamper us in the realization of our goals. Advise and propose structural solutions (technical and non-technical) to these impediments and propose alternative (temporary) workaround solutions that help us in realizing our short-term targets.
- Track and report on service metrics for Cloud Office services.
- Analyze and document business requests for new functionalities
- Support the technical teams in their incident and problem diagnosis.
- Collect and analyze incoming requests and incidents. Ensure the follow-up of all requests and incidents till their resolution. Ensure communication with end users & other teams around new requests and incidents.
- Solve/implement requests and incidents whenever possible. Whenever not possible, dispatch them to more senior members of the team.
- Open and follow-up incidents with Microsoft
- We are looking for a motivated experienced (min. 5 year relevant experience) Office 365 Operations Analyst.
- Excellent analytical skills
- Strong communication skills and able to create impact.
- Understanding of network concepts and able to troubleshoot network related issues with the Network team
- Can work both autonomously and in team.
- Able to lead people from different teams with different skillsets towards a common goal.
- Problem solver (structurally)
- Language skills: Ability to communicate in Dutch (spoken), French (spoken) and English (written).
- Profound knowledge of the Office365-architecture is a must. Teams Administration knowledge is crucial.
- Good knowledge of standard Workplace tools (other than Office 365)
- Understanding of network concepts and able to troubleshoot network related issues with the Network team

A central place in this Digital Workplace is the Cloud Office solution, where we have chosen the Office365-platform. Different initiatives are currently ongoing around Cloud Office:
2. A standardized platform for Unified Communication, based on Teams.

3. Bringing Teams into the meeting rooms

4. Collaboration solution, based on a combination of SharePoint Online and Teams.

5. Enterprise file sync and share solution, based on OneDrive for Business.

6. A new mail environment, based on Exchange Online.


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