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Junior Client Services Manager
Il y a 2 mois
Overview
ISS is seeking a junior professional for its Global Proxy Distribution (“GPD”) Client Service team. Based in Brussels, you will have oversight of ISS client relationships for European-based banks. You will help contribute to team goals and responsibilities while adhering to expectations and KPIs. Working closely with management and Sales, you will assist in developing existing client relationships and growing business across global markets. You will act as an expert on the ISS GPD solutions and assist with pitching new business and completing RFPs. You will collect and share market feedback and trends to inform product road maps. Working with all teams internally (Sales, Operations, Product, etc.) you will provide outstanding client service and build upon our client relationships.
**Responsibilities**:
- Serve as daily contact for clients
- Develop client relationships and drive business
- Communicate, monitor and maintain team goals and KPIs
- Conduct calls/on-site/virtual visits with clients (health checks, training, relationship planning and review)
- Partner closely with the Sales team and Business; assist in strategy for growing existing client relationships
- Participate in presentations to prospects
- Communicate business needs to management and product development
- Identify upsell opportunities and provide usage and forecasting for renewal process
- Proactively communicate and educate clients on key market updates and administer support for ISS product suite
- Identify accounts at risk and create plans to ensure revenue and client retention
Qualifications:
- Bachelor’s degree or equivalent preferred
- Fluency in English and French is required. Knowledge of German is considered as a plus
- Strong interest in finance, with understanding of financial markets and market players
LI-CT12
Associate
CS
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