Vip Support Analyst
il y a 6 jours
**(French, Dutch and English language skills are essential)**
Are you a "tech savvy professional" with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective communication as your strongest skills? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company.
**As a VIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support, you will**:
- Be a Viva "ambassador": act as point of contact for any technical e-commerce related issue of our high value customers
- Offer the most suitable solution to customers' issues and become their trusted partner
- Help customers integrate with our various supported plug-ins and payment tools troubleshot customers' integrations and help resolve any technical issues they might face
- Diagnose and resolve problems using documented procedures and checklist.
- Be challenged to achieve predefined qualitative and quantitative targets
**Requirements**:
**To be considered for this role**:
- 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry
- Have confidence with technology and familiar with CRM- systems, software and hardware, social media
- Customer focus and passionate about helping people
- Excellent use of Dutch, French and English languages.
- Creativity and a strong desire to solve IT Problems
**Benefits**
- A competitive salary (based upon your skills and experience)
- A full-time contract
- Extra-legal benefits (meal vouchers, medical plan,...)
- Participation in annual performance bonus
- A smooth onboarding and continuous training on products and new systems
- A chance to grow within a fast-moving European Fintech Company
Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives?
Click on the blue space below and send us your resume
It will be our pleasure to call you
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