Operations Specialist

il y a 4 semaines


Leuven, Belgique Mega Group International S.A. Temps plein

Our team is looking for a passionate Operations Specialist, **willing to help launch a new division inside the Mega Group**, grow its customer base and to reach 5* service. Hands-on, problem-solving, with passion for the Telecom market? Motivated to evolve within a fast-growing group? Apply

**The job**:
In this role you will report to the Managing Director. You will be in charge for both tactical as well as strategic problem solving within the Operations department of the Telco Unit and play a main part in driving customer excellence. Main KPIs: Customer Satisfaction (NPS), Cost-to-Serve (CTS), First-Time-Right (FTR).
Your job / responsibilities will consist of:

- Follow the day-to-day business processes and set out the appropriate actions for both efficient processes as well as high customer satisfaction.
- Play a central role between the sales division and the customer service one.
- Tactical problem solving, conserving the balance in the triangle between cost, quality and timing.
- Reporting of KPIs of main processes as well as CTS & FTR.
- Translate learnings from the reporting and your tactical interventions to drive continuous improvement: improved tools, procedures, customer journeys & experiences, partner optimizations
- Make sure legislative changes impacting the operational department and its tools are properly implemented.
- Be a key player in the controlling of the operations cash flow via proper revenue assurance in collaboration with the finance department.
- Participate in the development of the company's activities and in the definition of its operational strategy.
- Cross-departmental cooperation as well as with external partners.

**Working at Mega **Telco **is**:

- Having the wonders of a start-up, back-end up by the possibilities and evolved maturity of a scale-up.
- Contributing to a sustainable future where energy & telecom are affordable for everyone
- Participating in the development of a local scale-up with human values.
- Having the possibility to evolve rapidly in your knowledge and responsibilities.
- Evolve in a young and dynamic environment, where your opinion counts.
- The possibility to work 3 days a week from home.
- Full-time permanent contract in the center of Leuven or Liège, salary package in line with your degree/experience.

**Is this job for you?**
- You hold a bachelor’s or maters’ degree.
- 2 years of relevant experience is an asset but not mandatory.
- You have a strong business acumen, coupled with demonstrated communications skills.
- You are passionate about customer experience & process optimization.
- You are rigorous, hands-on and analytical.
- You are comfortable with figures, IT tools and digitalization.
- You are fluent in English and French or Dutch.
- And last but not least: you are excited about launching something brand new


  • Business Operations Specialist

    il y a 2 semaines


    Leuven, Belgique IMEC Inc. Temps plein

    Business Development - Leuven | Just now- Are you ready to join a dynamic and innovative team at the forefront of semiconductor technology? Imec IC-link, the rapidly expanding ASIC services division of imec, is seeking a Business Support Officer to bolster our global sales efforts. We specialize in helping customers design and produce cutting-edge chips,...

  • Business Operations Specialist

    il y a 3 semaines


    Leuven, Belgique IMEC Inc. Temps plein

    Business Operations Specialist Research & development - Leuven | Just now Become an expert on the business processes and ICT tools in use by our BD-team What you will do Imec IC-link is imec’s rapidly growing ASIC services division. We are helping customers to design chips and bring them to the prototype and the mass production stage in collaboration...

  • Sales Operations Specialist

    il y a 2 semaines


    Leuven, Belgique NineSigma Europe Temps plein

    **TITLE**: Sales Operations Specialist **LOCATION**:Home Based Anywhere in Europe or Office in Leuven Belgium **POSITION TYPE**: Full time or part-time **ABOUT YOU** - You have a good knowledge and understanding of the sales process in a B2B environment - Ideally, practical experience and track record of generating new leads - Well-organized, with...

  • Sales Operations

    il y a 3 semaines


    Leuven, Belgique Materialise Temps plein

    Sales Operations & Data Specialist **Leuven, Belgium** **Sales & Business Development** **Hybrid** **Full-time** - The Sales Operations & Data Specialist works collaboratively with the sales team, management, and across departments to facilitate efficient operations for the sales team. You assist in managing different projects around sales enablement and...


  • Leuven, Belgique Guardsquare Temps plein

    **Summary**: We are looking for a Technical Operations Specialist to join our team in Leuven! Your mission will be to enable Guardsquare's marketing team by providing a smooth integration of HubSpot into our environment and ensuring that the platform is used accordingly to everyone's needs. In doing so, you will be impacting on the productivity of the...


  • Leuven, Belgique Integrated DNA Technologies (IDT) Temps plein

    IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. The Human Resources Specialist for the EMEA region will provide operational support related to the full spectrum of the associate life cycle. This position will report into the HR...


  • Leuven, Belgique Terumo BCT, Inc. Temps plein

    **JOB TITLE**: OPERATIONS & SHIPPING TECHNICIAN JOB SUMMARY Working part-time for the operations department and part-time for shipping, with the aim of providing qualitative support to both teams: Support the operations department by inspecting, maintaining, and producing equipment according to established standards and under mínimal supervision, on which...

  • IT Operations Specialist

    il y a 4 semaines


    Leuven, Belgique 3D Systems Leuven Temps plein

    **ABOUT 3D SYSTEMS BELGIUM**3D Systems Belgium, formerly LayerWise, is a dynamic and leading enterprise, specialized in 3D Printing of metal components. 3D Systems Belgium is part of the international company 3D Systems. 3D Systems is a renowned developer of 3D-printers and a contract manufacturer of 3D printed parts. The synergy of both activities makes...

  • Project Operation Specialist

    il y a 3 semaines


    Leuven, Belgique Qplox Engineering Temps plein

    This role supports pivotal in enhancing risk management and compliance across subsidiary business units. It involves coordinating risk assessments, streamlining compliance frameworks, and driving operational efficiency to meet strategic objectives. Additionally, the role promotes a strong compliance culture and ensures effective communication across...

  • FAB Planning

    il y a 4 jours


    Leuven, Belgique imec Temps plein

    /FAB Planning & Scheduling Specialist FAB Planning & Scheduling Specialist Management - Leuven | Just now As a FAB Planning and Scheduling Specialist you make sure the Fab resource usage are optimally used and you make sure future manufacturing capacity needs are captured and secured. FAB Planning & Scheduling Specialist  What you will do ...

  • EHS Specialist

    il y a 3 semaines


    Leuven, Belgique NonStop Consulting Temps plein

    Water Treatment EHS Specialist This historic world-renowned water treatment company that prides itself on innovation is seeking a motivated EHS specialist to grow and excel within the company. If you are a hard-working and dynamic person looking for a challenge and the prospect of career growth, this role will suit you. **Responsibilities**: Improve EHS...

  • Review Specialist Gmp

    il y a 4 semaines


    Leuven, Belgique Oxford Global Resources Temps plein

    **Review specialist GMP**: - Location: Leuven - Contact: Thomas De Naegel - Job type: Temp to Perm - Contact phone: +32 15284045 - Industry: Biotechnology Are you interested in GMP legislation and QA? **Function** The Review Specialist position is responsible for handling pre-manufacturing reviews, post-manufacturing reviews and GMP administration....

  • Contract Specialist

    il y a 3 semaines


    Leuven, Belgique Medpace, Inc. Temps plein

    Job Summary: Our clinical operations activities are growing rapidly, and we are currently seeking a full-time, office-based Contract Specialist to join our Clinical Operations team. This position plays a key role in the study start-up and clinical trial management processes at Medpace. The Site Contract Specialist will play a key role in advancing the...

  • Paralegal Specialist

    il y a 4 semaines


    Leuven, Belgique Medpace, Inc. Temps plein

    Job Summary: Our clinical operations activities are growing rapidly, and we are currently seeking a full-time, office-based Contract Specialist to join our Clinical Operations team. This position plays a key role in the study start-up and clinical trial management processes at Medpace. The Site Contract Specialist will play a key role in advancing the...

  • Legal Specialist

    il y a 7 jours


    Leuven, Belgique Medpace, Inc. Temps plein

    Job Summary: Our clinical operations activities are growing rapidly, and we are currently seeking a full-time, office-based Contract Specialist to join our Clinical Operations team. This position plays a key role in the study start-up and clinical trial management processes at Medpace. The Site Contract Specialist will play a key role in advancing the...

  • HR Operations Leader Apac

    il y a 4 semaines


    Leuven, Belgique Integrated DNA Technologies (IDT) Temps plein

    IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. This position leads IDT’s _Human Resources Operations team_ supporting Asia Pacific and European countries from the **IDT European headquarters in Leuven, Belgium **and will be_...

  • Specialist Lean

    il y a 4 semaines


    Leuven, Belgique Donaldson Temps plein

    Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place...


  • Leuven, Belgique Clario Temps plein

    Clario is excited to welcome a new colleague in Belgium who will play a key role in supporting local tasks and collaborating on business support activities tied to our ArtiQ unit. In this role, you'll be at the heart of our operations, providing hands-on, all-round support to keep everything running smoothly. Your contributions will directly impact our...


  • Leuven, Belgique Q-Mobility Temps plein

    Functieomschrijving Q-Mobility Group Q-Mobility Group is een overkoepelende groep met meer dan 30 jaar ervaring in de automotive sector. Onze 3 sterk groeiende afdelingen hebben steeds als doel om de klant te ontzorgen. - Q-Access, het voormalige Auto Access, is de Europese specialist in toebehoren voor pickup trucks en light commercial vehicles. Door onze...


  • Leuven, Belgique Medpace, Inc. Temps plein

    Job Summary: Our clinical operations activities are growing rapidly, and we are currently seeking a full-time Contract Specialist to join our Clinical Operations team in Leuven. This position plays a key role in the study start-up and clinical trial management processes at Medpace. The Site Contract Specialist will advance the start-up of our projects. If...