IT Onsite Technician L2
Il y a 6 mois
Onsite level 2 IT support for your users in hardware and software problems
- Belgium - Peruwelz
- Professionals
- Full-time
**—** Your Benefits **—****:
- Health insurance- International environment- Onboarding program- Phone allowance- Trusted working hours- Unlimited employment contract**Your skills**:
- Languages : English and French
- Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software
- Good experience in End User device hardware and software troubleshooting
- Awareness of Data Backup principles
**Your Tasks**:
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support
teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per TCS / customer requirement
- Any other tasks as assigned and within the skillset of the person
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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