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User Experience Expert

il y a 1 mois

Brussels, Belgique Serco Europe Temps plein

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a **User experience expert (UEE) min level 7max level 9 - 8032 **for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As **User experience expert (UEE) min level 7max level 9 - 8032 **you will be responsible for:

- Facilitates participatory design, design sprints, conversational design.
- Prepares quantitative and qualitative research and analysis.
- Field studies.
- Usability studies.
- User requirements research.
- Task flows.
- Heuristic evaluations.
- Surveys.
- Synthesis of UX research, web analytics data, as well as surveys, legacy, and organizational goals.
- Presents reports.
- UX writing.
- Problem solving attitude.
- Data-driven decision-making.
- Service design.
- Coach, mentor, and transfer UX knowledge across the organisation.
- Communicate the organisation’s strategic vision and goals from an end-user’ point of view.
- Works closely with business and cross functional teams to reach desired organizational goals.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

**LEVEL OF EDUCATION**
- IT or Business Degree

**KNOWLEDGE AND SKILLS**
- Experience as a UX consultant, UX researcher, Digital communicator or equivalent.
- A portfolio that shows the ability to work across various industries.
- Knowledge of HTML/CSS.
- Experience with UI Design tools - Sketch, Adobe Suite XD or equivalent.
- Knowledge of web technologies and standards (e.g., HTML, XML, CSS, SEO, web analytics).
- Knowledge of prototyping, wireframing, interaction flows, information architecture and user testing.

Following skills are required for the performance of the above listed tasks:

- Develop trusted relationships with business leaders across a company to help them integrate user experience capabilities as a strategic asset.
- Excellent communicator.
- Task oriented and result focused.
- Maintain high standards for quality of work.
- Ability to convince high level management, back up with arguments and confidence.
- Team worker and ego-free attitude.
- Strong communication skills English: Understanding (C1), Speaking (C1), Writing (C1)
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player
- Ability to understand, speak and write English at Level C1
- Ability to understand, speak and write French at level B1 is an advantage

**CERTIFICATIONS AND STANDARDS**

Following certificates & standards are required for the performance of tasks:
**Mandatory certifications**:

- User centred design.
- Usability and accessibility standards.

**Optional certifications**:

- Participatory design (design sprints, visual conversation).
- Agile.
- Research techniques.**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

**_Data Protection:_**
- When creating a profile on

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