Internship Service Delivery

il y a 1 semaine

Evere, Belgique Toyota Motor Europe Temps plein

Company Information:
Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.

Check out:
**We offer** a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a renumeration package. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your Profile:
If you are a student with an analytical mindset and you are looking forward to help the team improve their activities, we invite you to apply

**You have a Toyota DNA, this means you**:

- **C**ourage: you are ready to let go of the easy path to reach challenging targets
- ** C**ollaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
- ** C**reativity: your passion drives you to explore innovative ideas and challenge the impossible
- ** C**uriosity: you combine imagination and fact-based observation
- ** C**oaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

Your team and your responsibilities:
The role of IT&D Operations team is to maximise availability for all IT services.

The role of IT&D Service Delivery is to support, assist and guide Toyota employees

during their daily job, working with the same IT services. Specifically, within Service Delivery, we run the ‘Service Center’ for remote support and ‘Site Services’ for onpremise assistance and this covering more then 40+ sites in Europe region.

**Your project**:
As part of the Service Delivery activity, we run very detailed reporting on our

customer requests and incidents showing progress, final resolution etc.

We are able to analyse in depth the resolution process, the aging incidents, the

exceptions etc. With all this data we are in a very good position to analyse our

performance, propose improvements and even resolve customer frustrations.

Your project would be to familiarise yourself with the reporting, deep-dive in the

results, analyse potential challenges and improvements and bring the right people

together to improve. At the same time we should measure customer satisfaction

before and after.

**We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)

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