Digital Project Manager
Il y a 8 mois
**Location**:Namur
**Languages**: French/Dutch & English
**Employment Type**: Freelance
**Start Date**: ASAP
**Responsibilities.**
The mission of the project manager, in support of the Customer Experience team, consists in particular of:
Integrate the challenges of the digital strategy and the customer relationship strategy and support its implementation during the duration of the mission;
Control the ambitions of customer relationship projects, their objectives, the methodology and the associated resources (planning, budget, expertise), according to the terms of any public contracts governing the mission of external service providers;
Contribute to the drafting of the public procurement documents necessary for its mission and to the selection of service providers able to ensure the best level of service (the attention of tenderers is drawn to the fact that no conflict of interest will be admitted by the contracting authority);
Organize the workshops necessary for the reflection and implementation of the new customer relations / marketing solutions;
Support the stakeholders to document and clarify the impact of these launches on the organization and contribute to the change management process (including in particular the formalization of new procedures to be planned to improve the quality of the experience or the introduction of new tools);
Provide expertise in digital technologies and proactively propose improvements to provide a quality user experience and promote customer adoption of the new tools offered;
Assist in the coordination of the work of selected suppliers and internal stakeholders in order to ensure compliance with the project schedule and alert project management of possible risks;
Assist in the coordination of the testing and validation stages in order to verify the conformity of the delivered products and solutions with the expectations and vision of the Group;
Organize and manage information exchanges between stakeholders and project management, in order to ensure transparency of information exchanges
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