Order Desk Administrator

Order Desk Administrator

Do you want to be part of an international, innovative, world-class pharmaceutical company? Of an organization committed to putting patients first? Pfizer has always evolved with the changing needs of the people who rely on us to create a healthier world. Guided by our four values: Courage, Joy, Equity and Excellence, our breakthrough culture lends itself to our dedication to transforming millions of lives.

Location: Brussels - La Plaine

About the role

The Order Desk Administrator is responsible for the efficient order flow in the Belux.

At Order Desk, we ensure the smooth processing of the orders, from taking of the order, through its delivery, and finally invoicing. We are also on the front line listening to the customers and supporting them with any requests or issues.

Main responsibilities

Order desk activities - 50%-
- Transmission to external warehouse- Shipment follow-up- Invoicing- Filing

Customer service activities - 50%- Trouble shooting- Customer returns handling- Customer complaints handling- Contacts with customers, 3rd party warehouse and forwarders- Administrative tasks

About you

Education: Higher education degree in Logistics & distribution or experience in a similar position

Experience: 3 years experience in a similar position - knowledge of the pharma business is a plus

Language skills: Fluency in English, Dutch and French

Other competencies:
- Strong interpersonal and communication skills, team player- Flexible, well organized, and able to work with mínimal supervision.- Enthusiastic and able to take initiative.- Very customer service minded.- Computer literate: Ms office, sales, and distribution package

What do we offer?

Innovative company

Pfizer has a pipeline full of innovative medicines for a variety of conditions. As a Pfizer colleague, you'll have the opportunity to maximize the impact of medicines for patients in a variety of ways. In short, you make a real difference.

Development opportunities

We are always looking for top talent. We believe you will never stop learning and there will always be a new opportunity for your development. That is why we have broad opportunities in the Belux organization. There are regular opportunities for training or to gain experience in a different field or even advancement to an international position.

A culture where you can be yourself

We are a large, international organization with people from all over the world. At Pfizer everyone should be able to be themselves, that's what we strive for and live by.

Work/life balance

At Pfizer, we know that if you really want to make an impact on people's lives, it's important that your people are at their best. That's why we offer our colleagues good working conditions, such as an appropriate salary and opportunities to work from home. Working a lot of overtime is not the norm for us. We also believe that work and having fun should go hand in hand. That's why, for example, you can participate in all kinds of activities outside of work.

Are you interested?

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

LI-PFE
- Pfizer discovers, develops, manufactures and distributes medicines and vaccines. Pfizer wants to contribute to better health and wellness for everyone, at every stage of life. Pfizer works with the government and other health partners to provide quality and accessible healthcare. The patient is central to this story._
- Pfizer has four offices in Belgium with which it supports its Belgian and international activities: 1) Anderlecht, where the Pfizer Clinical Research Unit is located. This is a fully equipped phase 1 research center. With that of New Haven (US), it is one of two Phase 1 Pfizer research centers in the world, 2)_ _Elsene_, the Belgian headquarters, 3)_ _Puurs_, Pfizer's production and packaging site, and 4) Zaventem, the international Pfizer's Logistics Center._
- More information can be found at_ _
- ,_ _
- _and on Facebook and Twitter._

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

Logistics & Supply Chain Mgmt