Spa Attendants

Our future Spa Attendant will join our esteemed Spa department. As a Spa Attendant, you will play a crucial role in ensuring the smooth operation of our spa facilities and providing guests with a serene experience. If you are a dynamic, versatile individual with a passion for luxury and a knack for anticipating guests' needs, we invite you to join us in delivering exceptional service and creating unforgettable moments for our guests.

**DUTIES AND RESPONSIBILITIES**
- Keeps abreast of newest trends and innovations in the hospitality industry.
- Greet guests warmly upon their arrival at the spa, providing a special welcoming atmosphere.
- Assist guests with inquiries, bookings, and any special requests, ensuring prompt and personalized service.
- Maintain the cleanliness and tidiness of the spa facilities, including locker rooms, treatment rooms, and relaxation areas.
- Prepare treatment rooms for guests, ensuring all amenities and supplies are replenished and ready for use.
- Perform the treatments offered to clients: wellness massages, facial treatments, body treatments, while adhering to the protocols of our partner brand, Sisley.
- Monitor and replenish supplies throughout the spa, including towels, robes, and refreshments.
- Ensure compliance with health and safety standards, including proper sanitation and hygiene protocols.
- Listen attentively to clients and address their needs and expectations to foster loyalty.
- Anticipate guests' needs and proactively offer assistance to enhance their spa experience.
- Assist with administrative tasks, such as scheduling appointments and processing payments.

**CONFIDENTIALITY**
- Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.
- It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

**HEALTH & SAFETY**
- To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- To report any defects in the building, plant or equipment according to hotel procedure.
- To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
- To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning:

- Fire, Health and Safety
- Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures

**OTHER INFORMATION**
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Type d'emploi : CDI

Lieu du poste : En présentiel