Operations Specialist
il y a 4 jours
Voor ons kantoor in Hasselt zijn wij op zoek naar een veelzijdige en gedreven Operations Specialist (m/v) (NL/FR). Je takenpakket bestaat uit het ondersteunen van onze sales kanalen in de breedste zin van het woord.
Je komt terecht in een leuke werkomgeving met toffe collega¿s in hartje Hasselt.
**Profil**:
- Je bent tweetalig en spreekt keurig Nederlands en Frans (Pluspunt).
- Ervaring in een soortgelijke functie binnen een BtC gedreven sales organisatie. (Pluspunt)
- Je kunt zelfstandig werken, bent assertief en hebt geen 9-5 mentaliteit.
- Je bent een echte teamplayer.
- Je bezit mínimaal een bachelor diploma.
Resultaatgebieden
- Sales & service support;
Ondersteuning van de callcenter operatie
- Support met betrekking tot de gebruikte callcenter software
- Werkverdeling van binnenkomende klantvragen via de diverse kanalen (mail, chat, social media etc)
- Kennis verrijken van de gebruikte software en processen
- Ondersteuning van Marketing Automation-/ CRM campagnes
- Lead verantwoordelijkheid & Datakwaliteit;
Lead-, Order en klantanalyse en rapportage
Optimalisatie lead processen
Beheren en controleren van promoties en productinformatie
- Klachtenafhandeling
Beheren van klachtenprocedure
**Connaissances linguistiques**:Frans : Middelmatige
Nederlands : Goed
Engels : Goed
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