Senior Operations Specialist
il y a 4 jours
We are looking for an analytical and solutions-driven (**Senior) Operations Specialist **to manage our **Belgium ride-hailing operations.**
You will be responsible for growing supply while maintaining and improving on supply quality, performance and compliance.
You will be working closely with the Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.
**Your daily adventures will include**:
- Hands-on **supply management** in Brussels (and later other cities) - working autonomously and **taking initiatives to build brand reputation, driver retention and loyalty**.
- Develop and execute strategies/initiatives to **increase positive engagement** with the driver community.
- **Lead in driver community management, communications and activities** - being honest, transparent and engaging with drivers is our priority.
- **Analysing data** - you will monitor our engagement, quality and utilisation metrics and **ensure a great experience** for our users and drivers.
- **Collaborating with local operations and other local/HQ teams** to collect and action on feedback gathered from the Belgium driver community.
**We are looking for**:
- **You are a hustler, **not stopping after 20 obstacles a day.
- You have a **Can-do** attitude, you are pragmatic and never hesitate to roll up your sleeves.
- **You thrive in a fast-paced environment**.
- **2-6 years of experience** in operations, analytics project management or any other field that leads you to develop the skills described here.
- You're a **good communicator. **You can easily network with people of all background.
- You are **analytical** and have a **data-driven mindset with** good Excel skills.
- You deliver stuff on time & handle stress like James Bond.
- You have good communication skills in **English** and either **French** or **Dutch**. Arabic is a plus as well.
LI-Hybrid
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