Team Leader Business Support
Il y a 6 mois
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
We are currently looking for an experienced Business Support Team Leader to manage our Business Support team in achieving its objectives.
**Working at NTT**
The Business Support Team Leader has a focus on all end 2 end processes (O2O, O2C, S2P). He/she needs to make sure those processes are performed as expected, maintain and improve the outcome and actively manage the quality of the different deliverables. This job also includes the management of the KPI and SLA monitoring towards the services providers and inside the local organization.
**The Team Leader is responsible for the operational management of a mixed team of functional individual contributors**. Together they are accountable for the business outcome of the entire end 2 end process.
- Assist with sound and timely business decisions to **drive **short term and long-term performance.
- Provide **leadership **in support, quality assurance, training and the execution of the end 2 end processes
- Act as a **trusted advisor to sales teams** by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
- ** Improve **overall performance through continuously evolving processes, technology and methodologies to meet deliverables.
- Act as a **change agent** for initiatives by executing enabling activities such as tools, process and methods.
- Identify and develop **improvements **to current processes and methods.
- Provide the knowledge and skills that enable successful customer business outcomes.
- Working with smaller sales teams and providing **operational management** to a team of functional individual contributors, implement sales onboarding, training and coaching.
- Different **metrics **and manage accuracy, providing related reporting to the relevant stakeholders.
- Provide sales process management **support to sales teams**.
- Ensure the **delivery **of content and **communication **related to marketing and sales collateral and commercial messaging.
- Conduct **opportunity**/pipeline management and **forecasting**, predictive analytics and provide sales intelligence information.
- Work with **internal stakeholders** and benchmark external data to assist with the development of compensation plans.
- Ensures that enablement technology continues to provide value and regularly review and **audit **the technology stack to ensure relevance and usefulness.
**What will make you a good fit for the role?**
**Knowledge, skills and attributes**
- A good understanding of the vast range of **IT operations** and NTT service offerings
- Demonstrable knowledge and understanding of IT industry environment and business needs
- Demonstrate operational **team management** and **leadership skills** and able to effectively manage the resources that report to them
- At least 3 years’ work experience in a related environment
- The ability to recommend **improvements **to processes and facilitate their implementations
- Good collaboration skills and able to interact professionally
- ** Relationship **skills and knowledge of the client environment
- ** Analytical **in approach with good attention to detail
- Ability to make sound decisions based on information / statistics
- Understanding of the local **sales environment** and ability to grasp the challenges facing the sales force
- Ability to identify trends and areas for improvement
- Thorough understanding of solution selling concepts and solid knowledge on **sales process design**:
- ** Fluent French or Dutch and good verbal and written knowledge of the other language as well as English**.
**Academic Qualifications and Certifications**
- Bachelor’s degree
- Relevant certifications
- Required Experience:
- Demonstrable level of relevant experience in similar role within a related environment
- Good previous experience operationally managing a sales operations / effectiveness team
- Good experience dealing with stakeholders to influence sales
- Previous demonstrable experience in the sales operations / effectiveness management role
- Some strategic and operational planning experience
**What we offer**:
- Contract of unlimited duration
- Annual bonus
- Lunch vouchers
- Forfaitary compensation for professional costs
- Company car
- Hospitalisation insurance and
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