Technology Support Consultant
il y a 2 semaines
Technology Support consultant
McDonald's Belgium HQ - Diegem, Brussels Area
McDonald’s is the largest restaurant chain in the world and also the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.
Rooted in our Belgian society for more than 40 years, we feel particularly committed to our environment and partners. There are currently 107 McDonald’s restaurants in Belgium, run by 24 independent entrepreneurs (Franchisees).
Because our business is growing fast-paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants.
In this exciting role you are part of the Technology team that is responsible for all Technology related topics in the Belgian restaurants.
As a market leader, McDonald’s is now more than ever working on new IT and Digital foundational projects. These are exciting times for IT profiles to really become part of McDonald’s business critical solutions.
About the job
The Technology Run team infr astructure consultant primary’s responsibility will be to ensure the effective running of McDonald’s Market technology portfolio. This, in a professional and timely manner, deliver pro-active maintenance with limited impact to the business, ensure adherence to change management processes, and manage intake process of scheduling technology resources between support, maintenance and projects.
As such, you will report to the Run lead manager.
Main responsibilities include, but are not limited to:
- Ownership of Infrastructure solutions operational and support activities
- Ensure technology adherence to the change management process
- Review and schedule operational maintenance activities with stakeholders and technology staff
- Collaborate with technical teams to develop and optimise effective and robust solutions and services
- Execute methodologies to reduce unscheduled downtime and improve customers’ satisfaction
- Work with the technology leadership team, Service Desk, operations, marketing and other teams on development and distribution of reports and metrics regarding service availability and performance, support efforts, and proactive maintenance
- Work with staff for functional on boarding, including change management process implementation, report setup, and confirm and validate documentation.
- Work closely together with Global teams to solve reported problems
- Onsite support for office users
- L3 support for service providers and emergency escalation point for major issues, including eventual after-hours and weekend
- Implement and manage support procedures for incidents across all technology systems in scope
About you now
To be able to thrive in this role, we believe you need to possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job:
- Minimum degree Bachelor in IT (or equivalent thru experience)
- 2+ years of relevant work experience (overall Technology, Managed Services and / or Consultancy), preferably in a business environment
- Background in ITIL and Knowledge Management processes preferable
- Breadth of technical skills related to the hardware, software and IT infrastructure of an organization
- Strong analytical, problem solving, and quality experience
- Excellent organizational, verbal and written communication skills
- Thoroughly and accurately understand issues and analyse the problem in a systemic fashion
- Demonstrated ability to exercise independent judgment and express creativity and initiative
- Excellent organizational and follow-up skills with strong attention to detail and willingness to find solutions
- Superior customer service skills and experience in a client-facing role
The following skills would be recommended:
- Batchfile programming (Powershell scripting)
Personal
- Sense of responsibility and organized
- A natural service minded personality
- Team player who is capable of independently working
- Strong communication skills and a good dose of persuasiveness
- Analytically strong: a real problem solver
- Curious and proactive
- Excellent verbal communication skills Fluency in French & Dutch (native in one of both) & solid knowledge of English
What we have to offer you
- Becoming part of an energizing team of the McDonald’s Family;
- A salary package including extralegal advantages like an (electric) company car and best in class group insurance;
- 30% discount on all McDonald’s products just for you;
- Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational;
- A smile on your face every single working day.
Are you up for it?
We cannot wait to hear from you
-
Technology Support Consultant
il y a 2 semaines
Diegem, Flandre, Belgique McDonald's Temps pleinTechnology Support consultantMcDonald's Belgium HQ - Diegem, Brussels AreaMcDonald's is the largest restaurant chain in the world and also the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.Rooted in our Belgian society for more than 40 years,...
-
Indirect Tax and Technology Manager Emea
il y a 3 semaines
Diegem, Belgique Avnet Temps pleinWe are hiring an Indirect Tax and Technology Manager EMEA. We are looking for more than just an employee, we seek entrepreneurial talent that wants to take responsibility in an international environment, at a market leader. If our core values of integrity, customer focus, responsibility, teamwork and innovation are as important for you as for us, you might...
-
Pre-sales Consultant
il y a 3 semaines
Diegem, Belgique Samsung Electronics Temps pleinPosition Summary Role and Responsibilities Your role As a Pre-Sales Consultant, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. **Responsibilities**: Your main...
-
Pre-sales Consultant
il y a 2 semaines
Diegem, Flandre, Belgique Samsung Electronics Temps pleinPosition SummaryRole and ResponsibilitiesYour roleAs a Pre-Sales Consultant, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.Responsibilities:Your main responsibility...
-
IT Security Assessment Consultant
il y a 4 semaines
Diegem, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
IT Security Assessment Consultant
il y a 2 semaines
Diegem, Flandre, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Project Consultant Sales Support Medewerker
il y a 3 semaines
Diegem, Belgique Bright Plus Outsourcing Solutions NV Temps plein**Omschrijving**: Als **Project Consultant** ga je met een **vast contract** op projectbasis aan de slag bij bedrijven in regio Zaventem. Deze vacature biedt heel wat variatie want een project duurt doorgaans 3 tot 12 maanden. De jobinhoud en sector wijzigen per opdracht. Bovendien maak je deel uit van Bright Plus Outsourcing Solutions en beschik je over een...
-
Senior Transformational Consultant
il y a 3 semaines
Diegem, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Business Consultant
il y a 2 semaines
Diegem, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Project Consultant Sales Support Medewerker
il y a 2 semaines
Diegem, Flandre, Belgique Bright Plus Outsourcing Solutions NV Temps plein**Omschrijving**:Als **Project Consultant** ga je met een **vast contract** op projectbasis aan de slag bij bedrijven in regio Zaventem. Deze vacature biedt heel wat variatie want een project duurt doorgaans 3 tot 12 maanden. De jobinhoud en sector wijzigen per opdracht. Bovendien maak je deel uit van Bright Plus Outsourcing Solutions en beschik je over een...
-
Clinical Support Specialist
il y a 3 semaines
Diegem, Belgique Johnson & Johnson Temps plein‘Caring for the world, one person at a time’... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a...
-
Msp Consultant
il y a 2 semaines
Diegem, Flandre, Belgique SOURCE AUTOMATION BELGIUM Temps plein**Description de l'entreprise**Staffing MS est un pionnier et un expert dans le domaine de la gestion flexible de ressources humaines. Staffing MS est le plus grand Managed Services Provider (MSP) indépendant des Pays-Bas, gérant un chiffre d'affaires de plus de 200 millions d'euros pour le compte de plus de 40 clients.Staffing MS exerce ses activités en...
-
Product Consultant for Health Data Analysis
il y a 3 semaines
Diegem, Belgique Solventum Temps plein**Job Description**: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients'...
-
Senior Business Consultant
il y a 2 semaines
Diegem, Flandre, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Transformational Consultant
il y a 2 semaines
Diegem, Flandre, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Technology Business Consultant Acbs
il y a 2 semaines
Diegem, Belgique FIS Global Temps plein**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Science **Travel Percentage**: 15 - 25% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Team Leader Business Support
il y a 3 semaines
Diegem, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Team Leader Business Support
il y a 2 semaines
Diegem, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Technology Business Consultant ACBS
il y a 1 mois
Diegem, Flandre, Belgique FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Technology Business Consultant ACBS
il y a 2 semaines
Diegem, Flandre, Belgique FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
