Technology Support Consultant
Il y a 6 mois
Technology Support consultant
McDonald's Belgium HQ - Diegem, Brussels Area
McDonald’s is the largest restaurant chain in the world and also the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.
Rooted in our Belgian society for more than 40 years, we feel particularly committed to our environment and partners. There are currently 107 McDonald’s restaurants in Belgium, run by 24 independent entrepreneurs (Franchisees).
Because our business is growing fast-paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants.
In this exciting role you are part of the Technology team that is responsible for all Technology related topics in the Belgian restaurants.
As a market leader, McDonald’s is now more than ever working on new IT and Digital foundational projects. These are exciting times for IT profiles to really become part of McDonald’s business critical solutions.
About the job
The Technology Run team infr astructure consultant primary’s responsibility will be to ensure the effective running of McDonald’s Market technology portfolio. This, in a professional and timely manner, deliver pro-active maintenance with limited impact to the business, ensure adherence to change management processes, and manage intake process of scheduling technology resources between support, maintenance and projects.
As such, you will report to the Run lead manager.
Main responsibilities include, but are not limited to:
- Ownership of Infrastructure solutions operational and support activities
- Ensure technology adherence to the change management process
- Review and schedule operational maintenance activities with stakeholders and technology staff
- Collaborate with technical teams to develop and optimise effective and robust solutions and services
- Execute methodologies to reduce unscheduled downtime and improve customers’ satisfaction
- Work with the technology leadership team, Service Desk, operations, marketing and other teams on development and distribution of reports and metrics regarding service availability and performance, support efforts, and proactive maintenance
- Work with staff for functional on boarding, including change management process implementation, report setup, and confirm and validate documentation.
- Work closely together with Global teams to solve reported problems
- Onsite support for office users
- L3 support for service providers and emergency escalation point for major issues, including eventual after-hours and weekend
- Implement and manage support procedures for incidents across all technology systems in scope
About you now
To be able to thrive in this role, we believe you need to possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job:
- Minimum degree Bachelor in IT (or equivalent thru experience)
- 2+ years of relevant work experience (overall Technology, Managed Services and / or Consultancy), preferably in a business environment
- Background in ITIL and Knowledge Management processes preferable
- Breadth of technical skills related to the hardware, software and IT infrastructure of an organization
- Strong analytical, problem solving, and quality experience
- Excellent organizational, verbal and written communication skills
- Thoroughly and accurately understand issues and analyse the problem in a systemic fashion
- Demonstrated ability to exercise independent judgment and express creativity and initiative
- Excellent organizational and follow-up skills with strong attention to detail and willingness to find solutions
- Superior customer service skills and experience in a client-facing role
The following skills would be recommended:
- Batchfile programming (Powershell scripting)
Personal
- Sense of responsibility and organized
- A natural service minded personality
- Team player who is capable of independently working
- Strong communication skills and a good dose of persuasiveness
- Analytically strong: a real problem solver
- Curious and proactive
- Excellent verbal communication skills Fluency in French & Dutch (native in one of both) & solid knowledge of English
What we have to offer you
- Becoming part of an energizing team of the McDonald’s Family;
- A salary package including extralegal advantages like an (electric) company car and best in class group insurance;
- 30% discount on all McDonald’s products just for you;
- Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational;
- A smile on your face every single working day.
Are you up for it?
We cannot wait to hear from you
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