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Customer Logistics Teamleader

il y a 1 mois


Mechelen, Belgique DHL Temps plein

**Als meewerkende Customer Logistics Teamleader ben je een belangrijke schakel in de klanttevredenheid van diverse klanten voor onze DHL Supply Chain site in Mechelen.**

**Naast het meewerken binnen het team ben je ook de directe leidinggevende voor een 10-tal medewerkers.**

**Jouw nieuwe job als Customer Logistics Teamleader**
- Je doet de werkverdeling en zet de juiste prioriteiten uit voor jouw team
- Je werkt mee met jouw team om de orderstatus in de logistieke systemen actueel te houden en schakelt snel met klanten en andere teams om data te corrigeren of te vervolledigen
- Je staat samen met jouw team in voor transportboekingen en overhandigen van goederen aan het loket
- Je beheert de staff planning van jouw team in samenspraak met jouw collega teamleads binnen Customer Service en speelt in op groeiende noodzaak van cross training
- Je behandelt samen met je team, alle mogelijk gestelde vragen en klachten omtrent orders. Je gaat samen met het team op zoek naar de oorzaak van de klacht en de juiste antwoorden
- Je zorgt samen met jouw team voor het behalen van de KPI’s
- Zorgt voor het behouden van de veiligheid op onze werkvloer
- Je zorgt voor een dagelijks communicatie moment met je team Je voert selectie-, functionerings
- en beoordelingsgesprekken. Je speelt een actieve rol in de individuele ontwikkeling van jouw team
- Je waakt over de goede contacten met de interen en externe klanten
- Je treedt ook op als escalatie punt
- Je denkt proactief mee en analyseert de bestaande customer service processen en voorstellen ter verbetering formuleren. Uitwerken en actualiseren van procedures en werkinstructies
- Hebt een brede kijk op het customer service gebeuren en hebt sterke voeling met een operationele omgeving
- Je toetst dat jouw team volgens de opgezette standaard en normen functioneert

**Arbeidsvoorwaarden**
- Werken in een fijne omgeving waar jij je ambities waar kan maken
- Een competitieve verloning op basis van jouw ervaring. Het bruto startsalaris zonder ervaring bedraagt €3000 euro.
- Maaltijdcheques en ecocheques
- Hospitalisatieverzekering + groepsverzekering
- 42 vakantiedagen

**Wat DHL Supply Chain zoekt in onze nieuwe Customer Logistics Teamleader**
- Je bent een leider en een teamplayer
- Je bent vlot in Nederlands en Engels
- Je hebt aandacht voor regels en procedures en de naleving en verbetering hiervan
- Ervaring in een Orderdesks afdeling is een plus.
- Je hebt een bachelor of gelijkaardig door ervaring
- Je bent klantgericht en nauwkeurig

**Solliciteren & contact