UX Designer
Il y a 2 mois
Role description:
- The Enterprise Design Chapter is looking for an experienced UX/Service Designer to lead the Invoices and Billing squads in their design journey. You will follow the “double diamond” or service design methodology to complete your mission.
- You are the owner of this design process and are ultimately responsible for the 1st diamond: you facilitate all workshops needed to land a fitting value proposition/CX improvement and its execution.
- You start with investigating existing data & research and when necessary, you organize additional market
- and/or customer research to better identify the need and the business potential.- You then create prototypes as quickly as possible that you continuously and iteratively test and adjust with the customer before you deliver a first MVP (minimum viable product) with the team. In the 2nd 'solution' part of the double diamond, you finalize the business case for the solution while other (UX & Product expert) colleagues take the lead on further implementation (where your role becomes more supportive)
- Required Responsibilities:
- Collaborate with squad and business stakeholders to define & align on the project scope
- Collect and analyse customer data & market insights to validate most critical assumptions
- Plan and conduct user research where required, and convert findings into an actionable report
- Schedule basic presentation of concepts and obtain feedback from stakeholders.
- Translate insights into deliverables such as customer archetypes, cross-channel journey maps and service blueprints
- Identify strategic opportunities and test & iterate on different ideas/prototypes
- Organise and facilitate co-creation workshops to gain input & alignment with stakeholders throughout the design process
- Assist your squad in refining requirements, by being accountable for the following UX deliverables (prototypes, wireframes, user flows,)
- Help maintain the UX research library, toolkit & design system.
- Degree & Experience:
- Minimum 3, ideally 5 years of experience as a business/service designer or UX/CX strategist with demonstrable experience in dealing with a wide range of complex problems in a 'human-centred' way
- You are able to independently lead and deliver a complete service design track, including conducting customer/user research (qualitative & quantitative) that concludes with clear insights and constructive recommendations.
- Confident in facilitating workshops to find solutions together with stakeholders from all levels
- Excellent visual and verbal communication skills with which you can combine the skill of empathic listening on the one hand with the skill of convincing others on the other.
- You excel in conceptual design & strategic thinking
- Relevant experience on large digital business projects in large companies
- Must have- Service Design Experience
- Technical skills:
- Experience with digital collaboration tools such as Figjam, Miro or Mural
- Experience with design tools like Figma, Sketch or Invision is a plus
- Experience working with data analytics platforms like Qualtrics, MicroStrategy or Tableau is a plus
- Attitudes/Behaviour:
- Customer focused
- You are used to performing in ambiguity and change, as well as being open to trying tools/concepts/methods for the first time
- You have a hands-on & can-do mentality
- Strong conceptual mind
- Aware of the latest digital developments, curious and actively looking to learn
- Planning
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