![Unique](https://media.trabajo.org/img/noimg.jpg)
German-speaking Customer Relations Officer B2B
il y a 3 semaines
**Omschrijving**:
Looking for a position with** clients contacts in the pharma sector **? You have an experience with following up of orders (in SAP or similar software)? You speak German and English fluently ?
Your responsibilities:
- Responsible to **develop strong and trusted relationship with customers** through timely and accurate communications and resolve customer issues;
- As **customer’s primary contact**, you'll coordinate the **various administrative and cross-functional activities** to the highest level of Customer Service possible.
- Actively participates in **continuous improvement initiatives** to increase efficiency, compliance and improve internal and external customer satisfaction.
- **Handle all incoming orders**, checking possible discrepancies, incoterms, pricing, billing, item codes and stock availability, send order confirmations and ensure expedition within the Service Level Agreement.
- **Handling any order related issues**: Price Issues, Country Exclusions, Batch Exclusions, Credit Block, Back orders, Low Inventory Allocation
- Regularly **communication with warehouse** about special requirements of shipments (temperature-controlled cargo, labeling, special documentation)
- ...
**Profiel**
- Graduate degree (preferably in administration) or equal by experience;
- Minimum 2 years in a customer-facing role in an international environment;
- Speak Fluently German and English (French or Dutch are a plus);
- Good problem-solving skills;
- Good knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook) and knowledge of SAP is a plus;
- Good team player and able to work for the common goals in an international environment
- Strong ability to understand customer and sales needs with an acute sense of urgency
- Eagerness to constantly learn, explore better ways of working and consider change as an opportunity
**Aanbod**
- **A permanent contract** (with or without interim period to start with depending on your experience)
- A salary between 2800 and 3300€ depending on your experience ;
- Lunch vouchers, Hospitalisation and groups insurance;
- An opportunity to learn and grow in an international company;
**Bedrijfsinfo**
Our client is responsible for cell and blood materials for hospitals;
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