Account Manager
il y a 1 mois
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Tasks and responsibilities
Customer Portfolio Management
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs and requests - Respond to the customers’ queries in a timely manner - Work to satisfy customers’ needs and requests
- Resolve conflicts and provide solutions to customers
Business development
- Generate new business in line with strategy of the company by using existing and potential customer networks
- Support the Marketing Team in external communication
- Participate to external events
Sales administration
- Take care of good registration and encoding within CRM
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company strategy and objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
Security
- Knowledge of company information security policies, privacy rules and procedures
- Ability to identify and report suspicious behavior or phishing or social engineering attempts
- Knowledge of security practices for managing sensitive and personal information
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