Food & Beverage Manager

Il y a 6 mois

Brussels, Belgique Crowne Plaza Hotels & Resorts Temps plein

**YOUR DUTIES AND RESPONSIBILITIES**
- **Financial returns**:

- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.
- In partnership with the catering office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
- Ensure all credit and financial transactions are handled in a secure manner.

**2. People**:

- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.

**3. Guest Experience**
- Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
- Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

**4. Responsible business**
- Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.
- Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
- Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
- Perform other duties as assigned. May also serve as manager on duty.

**ACCOUNTABILITY**
- This is the top food and beverage job in a full-service hotel ; supervises a large number of team members (+/-20) in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less.
- Oversees several subordinate managers and supervisors.

**QUALIFICATIONS AND REQUIREMENTS**
- Some college and/or advanced training in food and beverage management
- Minimum 5 years of related experience, including supervisory experience, or an equivalent combination of education and experience.
- Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field needed.
- English is mandatory, Must speak local language (French or Dutch).
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.
- Not afraid to get involved if necessary
- Flexible
- Work permit for Belgium

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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