Control Tower Manager
il y a 1 mois
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference
Who are we looking for?
You lead the strategic objective to have an End-to-End load monitoring and client communication in place 24/7 by implementing new standards, tools, processes
You are in real time (3x8) end responsible for (Service Management) control tower management & visibility with real-time data/analytics to control and improve logistics performance, overall production costs and customer mood.
You are part of the Service Management team.
What are your duties?
In Real-Time, you are in charge of the Control Tower, organized around (inter)national product lines while ensuring operational proximity consisting of the following activities:
- Monitoring all assemblies E2E on load level - resulting in an E2E product flow view and deviation management - including monitoring performance and steering of our suppliers. Ensuring our customers get timely updates of their transports according to our mutual agreements.
- In case of deviations, steering the right actions throughout the E2E organization (including countries) to ensure impact towards end clients is as low as possible and as cost efficient as possible (in collaboration with the RT Execution)
- Ensuring client communication: complete, in-time and with accurate information.
- Ensuring creation of freight letters for the goods to be transported is done correctly & on time
- Ensuring all the required pre-production activities are successfully managed.
You are doing this by:
- Developing processes to manage international cargo movements end-to-end
- Developing standards for client communication, preferred by digital solutions
- Actively collaborating in the implementation of the E2E Control Tower tool
- Supporting the definition of relevant performance KPI’s and associated target levels, owning the accountability to meet the agreed service levels
- Together with the Fulfilment development manager, develop the capabilities of the control tower team, this mainly through strong leadership, business expertise & change management focus.
Main KPI’s where you are responsible for:
- Data completeness (including justification completeness)
- MTTR
What is your profile?
- 5 years of experience or equivalent in a management role
- Excellent communication and change management skills.
- Strong analytical skills
- Customer relationship management skills
- Able to perform within a matrix organization with diverse cultures and wide international geographical spread
- Very good teamwork skills
- Interest to delve into the processes and tools is a must. Prior knowledge is a plus, but not necessary
Lineas stands for diversity. We believe that skills and talent are unrelated to gender, ethnicity, age, social background, sexual orientation, philosophical or religious beliefs,...
What do we have to offer you?
With us you will have the opportunity to develop your career in a fast growing and international company.
- You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
- You will receive a full-time and unlimited contract
- As part of the benefits, you will receive a car with fuel card or a fiscally interesting mobility budget. The insurance package includes hospitalization insurance, private accident insurance, group insurance for guaranteed income and pension. Also meal vouchers and eco vouchers are provided.
- You will start with 23 days of leave and 9 ADV days.
- You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career
Hiring manager: Thomas Sterken
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