Strategic Account Technology
il y a 2 semaines
We are looking for an Account Strategist for join the dynamic and performing team of the European Union Institutions (EUI). You'll join a team of 6 individuals, working with a Virtual Team of 30+ stakeholder, to put Microsof of on the technological agenda of the EUi.
EUi are already a large customer of Microsoft but there is still a large untapped potential to be address for Microsft and immense business benefit to be captured by the institutions.
You job can be summaryse as:
Provides technology guidance to Inisitutions, and orchestrates the interaction between them and Microsoft resources to drive new opportunities, demand generation, Microsoft’s market share, digital transformation, and the mapping of industry/business scenarios to Microsoft solutions.
Acts as the Technology Mentor for the customer or "go-to" person in established, long-term relationships with technical and/or business decision-makers at the Chief X Officer (CxO) level.
Leads customer partnerships and drives conversations with EUi to present the strategic value of Microsoft solutions.
Acts as a trusted technology advisor both internally and externally to integrate Microsoft technology in the Institutions mandate.
Gathers insights about EUi business and leverages existing architecture approaches to achieve Microsoft’s agreed commitments.
Holds accountability for identifying the pathway and resources necessary for building a strategy.
**Responsibilities**:
What You Do
**Responsibilities**:
Customer and Industry Insights
- Synthesizes and combines various business and industry insights from their team, global best practices, proof points from experience/case studies with countries and/or regions, and deep industry expertise related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization provide alternate perspectives to enable customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights. Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Brings in business and industry insights to address the broader business challenges for the customer and deliver solutions.
- Applies expertise in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers’ assumptions with constructive dialogue about their business and technology. Partners with customer and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business.
Trusted Advisor
- Leverages account information technology (IT), industry, and business strategy to provide coaching to internal Microsoft teams on customer technology profiles and strategies. Provides technical guidance to internal teams to position technology while using customer landscape knowledge.
- Advises customer technical decision maker (TDM) and business decision maker (BDM) stakeholders on the benefits of embedding security throughout their technology landscape through the Microsoft Security and Zero Trust narratives. Establishes a sense of creating business value through implementing security and positions Microsoft's security credentials. Creates follow-up opportunities and orchestrates appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.
- Proactively builds and maintains a broad knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of business priorities and potential threats the customers face. Coordinates with internal industry experts (e.g., Regional Experts) to gather industry data of assigned accounts and improves planning. Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
- Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers). Escalates pressing issues for customers to Microsoft internal stakeholders (e.g., Headquarters) to provide the appropriate solutions for the customer.
Technology Strategy Formulation
- Provides analysis of overall customer situation and advises internal teams on gaps that would benefit from Microsoft solutions, using a growing understanding of the business strategies and outcomes that technology can support, while relying on the expertise of others. Gains expertise as a strategic link between Microsoft and the customer for identifying a pathway in strategic efforts and identifying resources necessary for building a strategy.
- Contributes to the creation of trusted, long-term multi-horizon technological and business roadmaps for a strategic account. Translates an understanding of the customer's business
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