Technical Support Specialist

il y a 2 semaines


Kortrijk, Belgique Barco Temps plein

**Date**:Mar 20, 2024

**Location**: Kortrijk, BE

**Company**:Barco

**What’s the opportunity?**

We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the **Technical Support Specialist **can take on the following challenges:

- Troubleshoot issues remotely or via the phone for customers, technicians, and partners
- Investigate logged cases and take appropriate actions to resolve issues per SLA
- Review and respond to customers cases via our CRM tool
- Create parts orders to send appropriate replacement parts to resolve system issues
- Work with supervisor and other team members to diagnose complex issues as a team
- Escalate issues as needed to ensure customer issues are handled expeditiously
- Monitor the soundness of the customers configuration with the purpose to proactively solve upcoming issues

**Your Profile**

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. As **Technical Support Specialist**, no two days will be the same. You are an ideal fit if this is you:

- Fluent in English, spoken and written knowledge of any other European language is a plus
- Customer oriented putting the needs of the clients first
- Team player supporting common goals
- Active communicator at ease speaking with customers
- Comfortable with ambiguity - able to keep moving forward in an ever-changing business and landscape
- High attention to detail in everything created or reviewed
- Availability to work flexible eg. to guarantee coverage on public holidays

**Your experience**

If you’ve got these in your background, we should talk.
- You demonstrate 1-3 years experience in a technical support role
- You are knowledgeable in Microsoft Office
- The following experiences are definitely a plus:

- Experience with electronics troubleshooting
- Experience with video equipment, such as projectors
- Experience with network configuration
- Experience with Salesforce CRM solutions
- Experience with installing and/or repairing cinema, or AV Projection Equipment and/or providing technical support
- Certified Technology Specialists (cinema equipment, A.V. projection, & network)
- Knowledge of analogue and digital theory related to projectors


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